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      Certificate in Call Centre Success.
      Global Edulink

      Certificate in Call Centre Success

      4.8 ausgezeichnet 2 Meinungen
      Global Edulink
      Online
      Emagister-Preis

      278 € 66 
      zzgl. MwSt.
      *Orientierungspreis
      Originalpreis in GBP:
      £ 249  £ 59

      Wichtige informationen

      Tipologie Intensivkurs
      Niveau Intermediate
      Methodologie Online
      Unterrichtsstunden 20h
      Beginn nach Wahl
      Online Campus Ja
      • Intensivkurs
      • Intermediate
      • Online
      • 20h
      • Beginn:
        nach Wahl
      • Online Campus
      Beschreibung

      The customer is always right, right? Train for spectacular call centre success

      Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political organisation? Or, if not currently, maybe you’re interested in working within this field?

      Well-trained call centre staff is at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. And, if that contact is positive, courteous, helpful, and professional then that’s of immense benefit to the organisation in terms of reputation, initial and repeat business.

      Call centre employees who know how to handle the diverse situations they are faced with, with skill and professionalism, are an asset to any organisation. The employee themselves also benefit in terms of good pay and performance bonuses.

      As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions proficiently, overcoming objections and ultimately, to excel.

      In addition, you’ll be taught the importance of corporate social responsibility strategies which encourage companies to make a positive impact on the environment and their stakeholders (which include consumers, employees, communities, investors, and others). You’ll also come to understand: how to develop your professionalism; how customers behave and what they expect; and techniques for more effective communication with customers; all while maintaining a positive attitude.

      Wichtige informationen
      Ist dieser Kurs für mich?

      Those who currently work for, or are interested in working for:

      An inbound call centre – administering incoming product support or information enquiries from consumers
      An outbound call centre – undertaking telemarketing, solicitation of charitable or political donations, debt collection or market research
      A contact centre where centralised handling of individual communications takes place (including instant message, social media, faxes, letters, email, or live support software)

      Wie geht es nach der Info-Anfrage weiter?

      On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

      Preis für Emagister-Nutzer: Special promotion price.

      Einrichtungen (1)
      Wo und wann
      Beginn Lage
      nach Wahl
      Online
      Beginn nach Wahl
      Lage
      Online

      Meinungen

      4.8
      ausgezeichnet
      Kursbewertung
      87%
      Empfehlung der User
      4.5
      fantastisch
      Anbieterbewertung

      Meinungen über diesen Kurs

      L
      Lisa Churchill
      29.11.2016
      Das Beste: Excellent experience. I hadn’t studied since a long time ago so I didn’t feel sure enough the first time I signed up at this course, but I must say it really surprised me thanks to it was imparted in an informative and practical way.
      Zu verbessern: Nothing.
      Kurs abgeschlossen: November 2016
      Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
      F
      Former student .
      07.09.2016
      Das Beste: It is truly brilliant online course I just undertook, it was nicely exhibited and in depth course to learn.
      Zu verbessern: All good.
      Kurs abgeschlossen: September 2016
      Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
      *Erhaltene Meinungen durch Emagister & iAgora

      Was lernen Sie in diesem Kurs?

      Call Centre
      Staff
      CSR
      Customer Handling
      Powerful Choice
      Professional Edge
      Important Customers
      Important Asset
      Potential customers
      Diverse situations

      Themenkreis

      Description

      COURSE CURRICULUM

      1. THE POWERFUL CHOICE OF CSR

      • The Powerful Choice of CSR

      2. HOW TO GAIN THE PROFESSIONAL EDGE

      • How to Gain the Professional Edge

      3. ALL IMPORTANT CUSTOMERS

      • All Important Customers

      4. BUILDING YOUR CUSTOMER HANDLING SKILLS

      • Building Your Customer Handling Skills

      5. BUILDING YOUR CUSTOMER HANDLING SKILLS (CONT.)

      • Building Your Customer Handling Skills (cont.)

      6. ATTITUDE: IS AN IMPORTANT ASSET

      • Attitude: Is an Important Asset

      Benefits you will gain:

      By enrolling in to this course, you’ll get:

      • High quality e-learning study materials and mock exams.
      • Tutorials/materials from the industry leading experts.
      • Includes step-by-step tutorial videos and an effective, professional support service.
      • 24/7 Access to the Learning Portal.
      • Benefit of applying NUS extra Discount Card.
      • Recognised Accredited Qualification.
      • Access Course Content on Mobile, Tablet or Desktop.
      • Study in a user friendly, advanced online learning platform.
      • Excellent customer service and administrative support.

      Zusätzliche Informationen

      Career path

      Telemarketer

      Telesales

      Customer Service Advisor

      Patient Support Advisor

      Contact Centre Operator

      Call Centre Agent

      Claims Handler

      Telephone Researcher