Sparen Sie 77%
Brentwood Open Learning College

Certificate in Customer Service (Level 3)

5.0 ausgezeichnet 1 Meinung
Brentwood Open Learning College
Online
Emagister-Preis

448 € 101 
*Orientierungspreis
Originalpreis in GBP:
£ 395  £ 89

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Dauer 48 Weeks
Beginn nach Wahl
  • Kurs
  • Intermediate
  • Online
  • Dauer:
    48 Weeks
  • Beginn:
    nach Wahl
Beschreibung

Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

Preis für Emagister-Nutzer: On course completion students can claim accredited certificate by paying £85 accreditation fee. Certificate postal charges will be £9.

Voraussetzungen: No particular entry requirement for this course.Any one around the world can take up this course online.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Meinungen

5.0
ausgezeichnet
Kursbewertung
96%
Empfehlung der User
4.9
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

P
Phillip Vargas
01.09.2015
Das Beste: I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
Zu verbessern: The over all course was excellent.
Kurs abgeschlossen: September 2015
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Customer Service Skills
Customer Care
Customer Service
Communication Skills
Difficult People
Communication Training
Customer Manager
Customer satisfaction
Certificate in Customer Service (Level 3)
Customer Manager Course

Themenkreis

This Customer Service Certificate Online consists of the following six units:
Unit 1 – The Importance of Customer Service

Unit 2 – Identifying Customer Needs

Unit 3 – Developing Customer Service Strategies

Unit 4 – Maintaining Service Excellence

Unit 5 – Training for Customer Service

Unit 6 – Dealing with Difficult Customers

Zusätzliche Informationen

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.