Certified Data Centre Facilities Operations Manager - CDFOM® (exam included) - Course Language: English


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Tipologie Seminar
Methodologie Online
Beginn nach Wahl
  • Seminar
  • Online
  • Beginn:
    nach Wahl

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It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.Course Language: EnglishStudent Books: EnglishExam Language: English

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· An wen richtet sich dieser Kurs?

The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.

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Was lernen Sie in diesem Kurs?



The Certified Data Centre Facilities Operations Manager course is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.After completion of the course the participant will be able to: Setup a data centre facilities operations teamManage and motivate your facilities management teamSetup SLA’s and manage them including liabilities, KPI’s etc.Manage vendors and measure their performanceManage physical security taking into account requirements of standards such as ANSI/TIA-942 etc. Manage safety & statutory requirementsEffectively and efficiently manage data centre operationsManage documentsSetup equipment life cycle including testingDefine data centre design limits and set-up and manage a proper capacity management plan Commission and decommission equipmentIT cable managementManage the day-to-day data centre operationsInhalteThe Data Centre Operations TeamLeadership criteria and attributesHow to set-up up an efficient and effective facility management operations team structureDefining roles, responsibilities and skill metricsKey Performance Objectives (KPO) and appraisals Job rotation, reward, promotion and succession planning as strategies to grow and retain talentTraining and assessmentsShift management, scheduling and roster planningVendor ManagementVendor selection and qualificationManaging risk and dealing with non-compliance, public liability, legal, escalation and complaint proceduresKey considerations of a vendor agreement for servicesPerformance measurement and reportingFacilities MaintenanceMaintenance optionsMain considerations for maintenance agreements The practicality in deciding between comprehensive/noncomprehensive maintenance regimesWarranty pit fallsService reports alignments with maintenance agreementsTiered maintenance considerationsPreventive, Predictive, Condition and Reliability Centred (RCM) based maintenanceManaging on-site/off-sites spares and how to determine which spares to keep on-siteManaging Safety & Statutory RequirementsStatutory and industry compliance/regulationsEmergency response and safety policies and proceduresPTW (Permit To Work) requirements and proceduresGeneral rules and regulations for the data centreErgonomic workspaceSOP’s for power outage, fire, bomb threat etc.Service Level Agreement (SLA) Management Defining the data centre design limitationsDefining measurement criteria and reportingAlignment of business SLA with vendor SLA Defining chance management procedure for installation and de-installation of new equipment Reporting and escalation managementManaging Physical SecurityGuidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507SOP (Standard Operating Procedures) in managing day to day security access control, such as; Entry/exit control and access managementPermit-To-Work (PTW) and contractor work in progressDelivery of goodsCustomer accessEtc.Effective patrols routing and how to ensure 24x7 vigilanceManaging Daily Data Centre Operations/Floor ManagementHandling external threats; crisis/emergency situationsSecurity incident managementManaging Daily Data Centre Operations/Floor ManagementITSM/ITIL (IT service management) in the data centreShift hand-over requirements and procedures Asset and inventory management for hardware, software, spares, consumables, etc.Floor management procedures and duties such as rack space allocations, management of installers Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factorsFrom truck to rackHandling of incoming equipmentInspection, unpacking and security proceduresStaging procedure and requirementsEquipment movement into the computer roomFinishing up the installationDe-installation/commissioning proceduresCapacity ManagementDefining the design limits of the data centreSetting up thresholds, monitoring and reportingBusiness review and future capacity planningTechnical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutionsCable ManagementOverview of ANSI/TIA-942, ANSI/TIA-606 requirementsCabling specification & labelling based on ANSI/TIA-606In-rack power and network cablingLabelling requirementsCabling/cable tray layout documentationData Centre Cleaning and Pest ControlTypes of pollution found in data centres such as H2S, air-particulates etc.Common causes of pollution in the data centre Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbancesData Centre Monitoring and Automation Data centre monitoring requirementsThreshold setting and reporting requirementsNotification and escalation requirementsAutomated 24hrs helpdesk ticketing systems Incident and customer complaint management & change managementPerformance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.Managing Documentations/ArchivesDocument management standardsDocument management process requirementsMinimum and desired design documentation setOperational management documentsEquipment Life-Cycle ManagementPolicies and procedures governing life cycle managementAsset management including software and firmwareService situationsReview, triggers and reporting Test life cycleMock Exam EXAM: Certified Data Centre Facilities Operations Manager