PROKODA Gmbh

CISCO UCCXD - Unified Contact Center Express and Unified IP IVR Deployment

PROKODA Gmbh
In Frankfurt am Main, Berlin, Düsseldorf und an 2 weiteren Standorten

3.190 
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Wichtige informationen

Tipologie Seminar
Ort An 5 Standorten
Beginn nach Wahl
Beschreibung

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:


Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
Understand how to maintain and monitor a Cisco Unified CCX system
Cisco Learning Credits: 38 CLC

Einrichtungen (5)
Wo und wann
Beginn Lage
nach Wahl
Berlin
Berlin, Deutschland
nach Wahl
Düsseldorf
Monschauer Str. 7, 40549, Nordrhein-Westfalen, NRW, Deutschland
nach Wahl
Frankfurt am Main
Hessen, Deutschland
Karte ansehen
nach Wahl
Hamburg
Hamburg, Deutschland
nach Wahl
Münster
Nordrhein-Westfalen, NRW, Deutschland
Beginn nach Wahl
Lage
Berlin
Berlin, Deutschland
Beginn nach Wahl
Lage
Düsseldorf
Monschauer Str. 7, 40549, Nordrhein-Westfalen, NRW, Deutschland
Beginn nach Wahl
Lage
Frankfurt am Main
Hessen, Deutschland
Karte ansehen
Beginn nach Wahl
Lage
Hamburg
Hamburg, Deutschland
Beginn nach Wahl
Lage
Münster
Nordrhein-Westfalen, NRW, Deutschland

Zu berücksichtigen

· An wen richtet sich dieser Kurs?

Channel Partner/Reseller Customer Employee

Fragen & Antworten

Teilen Sie Ihre Fragen und andere User können Ihnen antworten

Was lernen Sie in diesem Kurs?

Basic
Web
VPN
WLAN
Optical
Secure Network
Cisco Systems
Cisco Systems Catalyst
Cisco Systems VPN
Cisco Systems VoIP
Catalyst Cisco
CCNA Cisco
CCDA
CCNP
CCDP
CCIP
CCSP
CCVP
CCIE
CCSI
Skinny Client Control Protocol
Cisco Zertifizierung
Cert
CSSA
Cisco
Installation

Themenkreis


Module 1: Cisco Unified CCX Product Overview
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified CCX Premium Functions
Module 6: Cisco Unified CCX Maintenance

Förderung durch z.B. Bildungsprämie und NRW-Bildungsscheck möglich
It is recommended, but not required, that students have basic knowledge of:


Internetworking Fundamentals
Basic IP Telephony Concepts
Cisco Unified Communications Manager
Cisco IP Phones
Cisco IP Communicator
Contact Center Operations