Edify Training

      CUSTOMER SERVICE

      Edify Training
      Online

      39 
      zzgl. MwSt.
      *Orientierungspreis
      Originalpreis in GBP:
      £ 35

      Wichtige informationen

      Tipologie Training
      Niveau Intermediate
      Methodologie Online
      Beginn nach Wahl
      Online Campus Ja
      Versendung von Lernmaterial Ja
      Beratungsservice Ja
      Virtueller Unterricht Ja
      • Training
      • Intermediate
      • Online
      • Beginn:
        nach Wahl
      • Online Campus
      • Versendung von Lernmaterial
      • Beratungsservice
      • Virtueller Unterricht
      Beschreibung

      Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

      Wichtige informationen
      Welche Ziele verfolgt der Kurs?

      Customer Service, customer, complaints, control, Non-verbal, Communication, Body Language,

      Einrichtungen (1)
      Wo und wann
      Beginn Lage
      nach Wahl
      Online
      Beginn nach Wahl
      Lage
      Online

      Was lernen Sie in diesem Kurs?

      Customer Service Skills
      Customer Care
      Customer Service
      Customer Retention
      Communication Skills
      Communication Training
      Customer Manager
      Customer Needs
      Customer
      Service
      Levels

      Themenkreis

      Course:  What is Customer Service, The Goals of Great Customer Service, Discovering and Understanding Customer Needs, Delivering Maximum Levels of Customer Service, Making Customers Feel Great From the Start, Communication Skills, Non-verbal Communication and Body Language, Dealing with Customer Complaints.

      Recommended System Requirements: Operating System: Windows 7+ or Mac OSX (10.8+) Browser: A modern and up to date web browser, Video: Up to date video drivers, Memory: 1Gb+ RAM, Additional Software: Flash Player 10+ Download Speed: Broadband (3Mb+)