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Special Offer - CPD Accredited - NUS Eligible
Oplex careers

Customer Service Course - Level 3 - Accredited

4.2 fantastisch 3 Meinungen
Oplex careers
Online
Emagister-Preis

350 € 22 
*Orientierungspreis
Originalpreis in GBP:
£ 300  £ 19

Wichtige informationen

Tipologie Short course
Methodologie Online
Dauer 12 Months
Beginn nach Wahl
  • Short course
  • Online
  • Dauer:
    12 Months
  • Beginn:
    nach Wahl
Beschreibung

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.


Wichtige informationen
Ist dieser Kurs für mich?

The Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

Wie geht es nach der Info-Anfrage weiter?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/customer-service-course/?id=6

Preis für Emagister-Nutzer: Special Offer

Voraussetzungen: There a no specific entry requirements to enroll on the Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Meinungen

4.2
fantastisch
Kursbewertung
96%
Empfehlung der User
4.5
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

G
Gurvinder
02.02.2014
Das Beste: The course was extraordinary and I appreciated it. Incredible to add to my CV.
Zu verbessern: Nothing.
Kurs abgeschlossen: Februar 2014
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
S
Steven
13.05.2014
Das Beste: I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
Zu verbessern: Everything OK.
Kurs abgeschlossen: Mai 2014
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
C
Carol
19.09.2015
Das Beste: I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
Zu verbessern: Nothing bad.
Kurs abgeschlossen: September 2015
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Customer Service
Accredited
Communication
Listening
Language
Skills
Complaints
Body
evaluating
DEALING

Themenkreis

The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • End of course assessment


Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Zusätzliche Informationen

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.