EMAGISTER CUM LAUDE
Falconbury Ltd

Dealing With Difficult People

4.6 ausgezeichnet 25 Meinungen
Falconbury Ltd
In London (England)

709 
zzgl. MwSt.
*Orientierungspreis
Originalpreis in GBP:
£ 599

Wichtige informationen

Tipologie Kurs
Ort London (England)
Dauer 8 Days
Beginn September
  • Kurs
  • London (England)
  • Dauer:
    8 Days
  • Beginn:
    September
Beschreibung

Dealing with difficult people. This meeting will cover discovering why people are difficult, recognising classic profiles of difficult people, pre-empting challenging situations and avoid escalation, enhancing your own attributes, developing your copying strategies.

We all encounter difficult people in our working life. This one day course is designed to help you deal with those that can, at best, be a minor irritant or in some cases make your working day a misery.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

By the end of the course you will have:

Considered why people are difficult
Acquired hints and tips on how to deal with the dominators, the manipulators, the negatives and the obstacles
Analysed the attributes needed for dealing with difficult people and acquired some damage limitation strategies
Practised good questioning and listening techniques
Developed a plan to cope with your own difficult people

Ist dieser Kurs für mich?

Difficult people can be our colleagues, those we work for and those who work for us. This seminar is aimed at those, at any level, who are experiencing problems in the workplace coping with difficult people. It is designed for professionals who want to learn how to deal positively with the situation for their own good and that of their companies.

Einrichtungen (1)
Wo und wann
Beginn Lage
September
London
11 Thurloe Place , SW7 2RS, London, England
Karte ansehen
Beginn September
Lage
London
11 Thurloe Place , SW7 2RS, London, England
Karte ansehen

Meinungen

4.6
ausgezeichnet
Kursbewertung
89%
Empfehlung der User
4.6
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

C
Charlotte Eastwood
23.05.2019
Über den Kurs: The presentation was so good and the speaker was excellent and so engaging
Kurs abgeschlossen: Mai 2019
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
J
Jen Cook
19.05.2019
Über den Kurs: Excellent course, speakers were amazing and they presented the topics nicely and I felt really great and I enjoyed it.
Kurs abgeschlossen: Mai 2019
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
H
Hilary Coogan
19.05.2019
Über den Kurs: I would highly recommend this for anyone who is in HR
Kurs abgeschlossen: Mai 2019
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
S
Sandra Duran
18.05.2019
Über den Kurs: The speaker was good and the presentation was amazing
Kurs abgeschlossen: Mai 2019
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
C
Caroline Standen
19.05.2019
Über den Kurs: Informative course, the presented courses were presented well by Jo.
Kurs abgeschlossen: Mai 2019
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Behavioural Therapy
Conflict Management
Risk Assessment
Risk Analysis
Recruitment
Behavioural Safety
Conflict Resolution
Personal Effectiveness
Team Leadership
Risk Management
Difficult People
Teamwork
Team Bonding
Team Training
Employee Management
HR Practices
Team management
HR Management
Difficult situations
HR issues

Themenkreis

Why are People Difficult?

Developing your Personal Coping Plan

The Domineering Group

That Difficult Meeting with the Difficult Colleague

Your Own Attributes – Do you have the Right Approach?

The Manipulators

Questioning Techniques

The Negatives

The Obstacles

Guided Role-Play – Explore some Difficult Situations Identified by Course Members

Damage Limitation – Some Strategies for Lessening your Own Stress

Focus on the Problem – What are you going to do about it?