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Brentwood Open Learning College

Diploma in Customer Service (Level 4)

5.0 ausgezeichnet 1 Meinung
Brentwood Open Learning College
Online
Emagister-Preis

636 € 112 
*Orientierungspreis
Originalpreis in GBP:
£ 560  £ 99

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Unterrichtsstunden 206h
Beginn nach Wahl
  • Kurs
  • Intermediate
  • Online
  • 206h
  • Beginn:
    nach Wahl
Beschreibung

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills.
The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Customer Service Certification , has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Preis für Emagister-Nutzer: On course completion students can claim accredited certificate by paying £95 accreditation fee. Certificate postal charges will be £9.

Voraussetzungen: No particular entry requirement for this course.Any one around the world can take up this course online.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Meinungen

5.0
ausgezeichnet
Kursbewertung
96%
Empfehlung der User
4.9
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

M
Malcolm Yates
01.12.2014
Das Beste: I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
Zu verbessern: The course was good and flexible.
Kurs abgeschlossen: Dezember 2014
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Customer Service Skills
Customer Care
Staff
Customer Service
Public Relations
Public
Communications
Communication Training
Customer Manager
Customer satisfaction
Diploma in Customer Service (Level 4)
Customer Manager Course

Themenkreis

Diploma in Public Relations consists of the following units:
Unit 1 - Introduction to Public Relations

Unit 2 - Concepts of Public Relations

Unit 3 - Management and Organisation of Public Relations

Unit 4 - Public Relations as Planned Communication

Unit 5 - Public Relations Tools & Methods

Unit 6 - Production of Public Relations Material

Unit 7 - Corporate Public Relations

Unit 8 -Media Relations

Unit 9 - Internal Communications

Unit 10 - Issues Management and Public Affairs

Unit 11 - Crisis Management and Public Relations

Unit 12 - Ethics and Professionalism in Public Relations

Zusätzliche Informationen

The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.