Learn customer care and guest expectations
Reception Academy

Exceeding Guest Expectations, Impressing Your Guests With Excellence

5.0 ausgezeichnet 2 Meinungen
Reception Academy

zzgl. MwSt.
Originalpreis in GBP:
£ 19

Wichtige informationen

Tipologie Kurs
Niveau Beginner
Methodologie Online
Beginn nach Wahl
  • Kurs
  • Beginner
  • Online
  • Beginn:
    nach Wahl

This course is the perfect choice for those customer care professionals who want to learn how to impress their customers. It is the best choice Emagister.co.uk has if you always have asked yourself how to connect with clients and to influence their purchace decision.

From the comfort of your home and your online connection, it is a 30 day course that enables a self-paced study of the material: you can view it and read it as many times you like as to understand your future client's needs!

Enhance your customer care skills and boost your cv with this online course that Emagister.co.uk has just added to its list! If you are working in a customer care service company and would like to give an impukse to your career from the comfort of your sofa, Reception Academy is definitly your choice.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.

Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.

Ist dieser Kurs für mich?

Customer care professionals or anyone interested in how to manage the subject.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Beginn nach Wahl


Empfehlung der User

Meinungen über diesen Kurs

Ali Saralaba
Das Beste: I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
Zu verbessern: -
Kurs abgeschlossen: September 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Vanessa Xavier Dias
Das Beste: I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
Zu verbessern: -
Kurs abgeschlossen: Juli 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Decision Making
Persuasion Skills
Customer Care
Conflict Resolution
Problem Solving
Customer Service
Communication Skills
Organizational Skills
Effective Communication
Customer Manager
Customer relationship
Customer satisfaction
Hotel reception
Reception Skills
Customer Management
Guest complaint handling
Hotel Receptionist
Guest Expectations
Guest Satisfaction


This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

✅ What is exceeding expectations

✅ What guests expect

✅ Why you must stand out

✅ How the Guest benefits

✅ How exceeding expectations benefits you