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Reception Academy

Hotel Reservations Agent & Opera PMS Hotel Software - 4 Week Course - Accredited

4.7 ausgezeichnet 5 Meinungen
Reception Academy
In City of London (England)
  • Reception Academy

933 € 839 
Originalpreis in GBP:
£ 799  £ 719

Wichtige informationen

Tipologie Short course
Niveau Beginner
Ort City of london (England)
Unterrichtsstunden 80h
Dauer 20 Days
Beginn September
  • Short course
  • Beginner
  • City of london (England)
  • 80h
  • Dauer:
    20 Days
  • Beginn:

Do you want to work in the hospitality field? Are you in need of a career change? Reception Academy offers this Hotel Reservations Agent course!

This four week course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations Department of any major Hotel in the world.
It is imparted by the Institute of Hospitality (IOH), a renowned centre that focuses on creating programmes according to the needs of students and its quality, innovation and industry knowledge.

After successfully completing this course, you will receive 13 CPD points (Continuing Professional Development), it means a record of what you learn and apply in your train at Reception Academy.

During four weeks you will develop and acquire the knowledge and practice needed to work as a Hotel Reservation Agent. If you have any questions or doubts, ask for more information through Emagister's website.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel.

Ist dieser Kurs für mich?

This course was created in conjunction with international hotels therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents. This course is specifically suited to individuals who wish to expand upon their skill set and therefore progress their career.

Wie geht es nach der Info-Anfrage weiter?

To enrol, simply book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 10% discount. Book any classroom course at least 4 weeks before the course is due to start and automatically receive a 10% discount on check out.

Voraussetzungen: To participate in this course we suggest the applicants have conversational level of English. Those applicants who do no have a conversational level of English are advised to complete our Hospitality English Language course.

Einrichtungen (1)
Wo und wann
Beginn Lage
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Beginn September
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen


Empfehlung der User

Meinungen über diesen Kurs

Guillermo Diaz De La Cruz
Das Beste: This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
Zu verbessern: -
Kurs abgeschlossen: Juli 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Lenka Chlebcova
Das Beste: Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
Zu verbessern: -
Kurs abgeschlossen: Oktober 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Milena Vespari
Das Beste: I thank you to our superb instructor Pierre for information and inspiration shared with us.
Zu verbessern: -
Kurs abgeschlossen: Juni 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
John Carroll
Das Beste: Graduated end of April. I took in a considerable measure and the preparation given was in an exceptionally proficient Manner. it's ideal for the individuals who need to grow their learning or make a new beginning into a profession in reservations. Much obliged to you to Martin and Pierre for everything. I exceptionally suggest.
Zu verbessern: Nothing.
Kurs abgeschlossen: September 2015
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Das Beste: Before enrolling in this course, I visited the Reception Academy and Ramin welcomed me and answered all my questions. The staff was very friendly too. I learned about Opera and upsell techniques, but this course also focused on the practice. Just after I finished this course, I got interviews and shortly after that I received a position I wanted because they also help you to write your CV and prepare you for interviews.
Zu verbessern: Nothing bad.
Kurs abgeschlossen: Juli 2016
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Basic IT
Hospitality Management
Customer Service
Sales Techniques
Sales Strategy
Communication Skills
Organizational Skills
Skills and Training
Sales Training
Multiple Bookings
Setting up of Routing and Sharing
Rate Structure
Sales plan
Reservation procedures
Hotel Receptionist
Hotel procedures


Course Material covered:
  • Processing bookings via phone
  • Group/multiple bookings
  • Booking from allocation
  • 3rd party payment requirements
  • Processing of pre-paid and deposit rates
  • Arrival checks, follow up and chasing payment guarantee
  • Rate structure and cancellation policies
  • Up-Selling services
  • Understanding of market codes, source and channels
  • Basic understanding of global distribution systems and Opera PMS options
  • Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
  • Setting up of routing and sharer
  • Room type balancing
  • Processing day use bookings
  • Paymaster accounts
  • Essential billing instruction
Inclusive of the price:
  • Certificate of completion for “Hotel Reservations Agent”
  • Hotel specific Reception Academy CV
  • Profile photograph to be attached to CV
  • Individual profile on the Reception Academy website, which is accessible to over 500 hotels
  • Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
  • Reception Academy stationery
  • Tea & Coffee