Reception Academy

Hotel Reservations Taking a Booking by Phone

5.0 ausgezeichnet 2 Meinungen
Reception Academy
Online

11 
zzgl. MwSt.
*Orientierungspreis
Originalpreis in GBP:
£ 9

Wichtige informationen

Tipologie Kurs
Niveau Beginner
Methodologie Online
Beginn nach Wahl
  • Kurs
  • Beginner
  • Online
  • Beginn:
    nach Wahl
Beschreibung

Emagister.co.uk is pleased to anounce one of the most complete courses in reception and hospitality management. This audio course is the best choice if you want to improve your hospitality skills in English language. It is also ideal if you want to take it slow and are looking for a self-paced course because of its audio and online mode.

However, if you already work as a receptionist, starting this course is also a good decision to make a progress in your career and want to focus on the booking area of a hotel. You will learn, for instance, to create a professional but friendly tone of voice or how to use "Buss words" in a sensible way.

You will receive a certificate at the end of the course. Do not hesitate in giving an impulse in your career in the hospitality field! Emagister.co.uk and Reception Academy, together we help you to improve in your career in hotel management!

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Meinungen

5.0
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Meinungen über diesen Kurs

M
Maria Cristina Cuccu
04.07.2018
Das Beste: It was a great time in Reception Academy. Our Trainer Ramin Semsar has an infectious energy . His advices help us to be an exceptional receptionists.He makes our days light and entertaining & I truly value his work.
Zu verbessern: -
Kurs abgeschlossen: Juli 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
A
Annalisa De Michele
18.05.2018
Das Beste: Great Experience. Suggest Reception Academy to all
Zu verbessern: -
Kurs abgeschlossen: Mai 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

English Language
Telephone Skills
Tourism and Hospitality
Hospitality
Hotel Management
Customer Service
Communication Skills
Tourism
Industry
Telephone answering
Tourism Hospitality
Hospitality
Skills and Training
Telephone user support
Hotel
Booking procedures
Reservation procedures
Hotel procedures
Guest Expectations
Audio competence
Reservations Agent

Themenkreis

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand