ILX Group

ITIL Foundation

ILX Group

zzgl. MwSt.
Originalpreis in GBP:
£ 300

Wichtige informationen

Tipologie Kurs
Methodologie Online
Beginn nach Wahl
Online Campus Ja
Beratungsservice Ja
Virtueller Unterricht Ja
  • Kurs
  • Online
  • Beginn:
    nach Wahl
  • Online Campus
  • Beratungsservice
  • Virtueller Unterricht

This accredited multimedia training suits beginners to ITIL and provides everything required to pass the ITIL Foundation exam.

The course takes approximately 10 study hours - then you're ready to book your exam.

Wichtige informationen
Ist dieser Kurs für mich?

Anyone who requires a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation.

IT Professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Beginn nach Wahl

Was lernen Sie in diesem Kurs?

Service Management
IT Service
Service Strategy
Problem Management
Service Portfolio management
Availability management
Service desk
Request fulfillment


Course Syllabus

Session 1 – Overview of ITIL & Service Management

Objectives of course

What is Service Management?
What are services?
Early history of ITIL and the future of ITIL?
ITIL examination bodies
Complimentary standards and publications
Why is good practice needed?
Overview of the ITIL Service Lifecycle stages
Functions, processes and roles explained
Topic quiz

Session 2 – Service Strategy

Session objectives including an overview and introduction to Service Strategy
Key concepts within Service Strategy
The Service Portfolio and the Service Catalogue
Topic quiz
Service Strategy processes
Components of value and value creation
Service Portfolio management process and roles
Demand management process and roles
Generic roles, Service Owner, Process Owner, Process Manager, Process
Practitioner, Product Manager and the Business Relationship Manager role

Session 3 – Service Design

Overview of Service Design
Topic quiz
Supplier and Service Level management
Service Catalogue management
Availability management
Information Security management
Capacity management
IT Service Continuity management
Design coordination

Session 4 – Service Transition

Overview of the Service Transition stage of the Service Lifecycle
Topic quiz
Service Transition processes
Roles involved with Service Transition activities
Session summary

Session 5 – Service Operation

Overview of the Service Operation stage of the Service Lifecycle
Topic quiz
Incident management process, problem management, event management,
request fulfillment, access management methods, activities and tools, generic
process activities
Service desk and other functions
Session summary

Session 6 – Continual Service Improvement

Overview of the Continual Service Improvement stage of the Service Lifecycle
CSI tools and techniques including the Deming cycle, CSI model and the CSI register
7 Step Improvement process model
Roles involved in CSI
Session summary

Session 7 – Technology & Architecture

Objectives for use of technology and tools
Tool evaluation and tool selection process considerations
Tools and technology across the Service lifecycle stages
Session summary

Session 8 – ITIL qualification scheme & exam technique

Session 9 – Exam simulator