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John Academy

ITIL® Practitioner - Video Training Course

John Academy

410 € 75 
Originalpreis in GBP:
£ 350  £ 64

Wichtige informationen

Tipologie Kurs
Niveau Beginner
Methodologie Online
Unterrichtsstunden 7h
Beginn nach Wahl
  • Kurs
  • Beginner
  • Online
  • 7h
  • Beginn:
    nach Wahl

ITIL is a set of best practices that IT organisations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

The ITIL® Practitioner – Video Training Course course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Wichtige informationen
Wie geht es nach der Info-Anfrage weiter?

On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.

Preis für Emagister-Nutzer:

Voraussetzungen: Our ITIL® Practitioner – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Beginn nach Wahl

Was lernen Sie in diesem Kurs?

Communication Training
Service Management
Adapt & Realize
Metrics & Measurement
OCM & Systems Thinking
OCM & Systems Thinking
Adapt & Realize
OCM & Systems Thinking
Metrics & Measurement
Adapt & Realize
Metrics & Measurement



Introduction to ITIL Practitioner

  • Course Introduction

ITSM & Continual Improvement

  • Learning Objectives
  • Selecting a Management System
  • Systems Thinking
  • The 4Ps
  • Communication & Management Systems
  • Organizational Capabilities
  • Adopt, Adapt & Realize
  • Outside-in vs Inside-out Thinking
  • Defining a Service
  • Metrics & Measurement
  • Improvement, the Practitioner & CSI
  • Driving IT Service Management Summary
  • Checkpoint

Principles & Themes

  • Learning Objectives
  • Principles
  • Themes
  • Principles & Themes in Practice
  • Principles & Themes Summary
  • Checkpoint

Organizational Change Management (OCM)

  • Learning Objectives
  • Role & Impact of OCM on Improvement
  • OCM Activities
  • OCM & Systems Thinking
  • OCM Summary
  • Checkpoint

Effective Communication to enable CSI

  • Learning Objectives
  • Value, Importance & Benefit of Good Communication
  • Principles of Communication
  • Role of Influence
  • Communication Summary
  • Checkpoint

Use Metrics & Measurement

  • Learning Objectives
  • CSFs, KPIs & Improvement
  • Analyze CSFs & KPIs in Context
  • Assessments
  • Use Metrics & Measurement Summary
  • Design a Report
  • Checkpoint

CSI Approach

  • Learning Objectives
  • It Depends
  • Approach Deconstructed
  • Goal Question Metric (GQM) Approach Introduction
  • CSI Approach Summary
  • Checkpoint

Integrating CSI with ITIL & Beyond

  • Learning Objectives
  • CSI Approach for the ITIL Practitioner
  • CSI Approach in ITIL
  • CSI Approach, PRINCE2 & RESILIA
  • Integrating CSI with ITIL & Beyond Summary
  • Checkpoint