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Hudson Courses Limited

ITIL® Service Design (official exam included)

4.5 ausgezeichnet 1 Meinung
Hudson Courses Limited
  • Hudson Courses Limited

1.727 € 612 
Originalpreis in GBP:
£ 1.549  £ 549

Wichtige informationen

Tipologie Kurs
Methodologie Online
  • Kurs
  • Online

Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Design (official exam included) course, by Hudson Courses Limited, that has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website in order to find all the information related to the course. We will inform you about the course without any obligation.

Wichtige informationen

Preis für Emagister-Nutzer:

Voraussetzungen: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.





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Empfehlung der User

Meinungen über diesen Kurs

Das Beste: They have amazing staff strength. They guided me to choose the perfect course for me. the course structure is amazing and easy to follow.
Zu verbessern: nothing to improve
Kurs abgeschlossen: Juni 2017
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Management Information Systems
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management


Course Programme

This course bundle includes the ITIL Service Design course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

Course 01 – Course Introduction – 14m
Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Design – 56m
Topic A – Introduction to Service Design
Topic B – Service Design Principles
Topic C – Service Design Summary

Course 03 – Service Design Activities – 46m
Topic A – Introduction to Design Activities
Topic B – 5-Aspects of Service Design
Topic C – Subsequent Design Activities
Topic D – Service Design Activities Summary

Course 04 – Service Design Processes – 4hr 32m
Topic A – Design Coordination
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Availability Management
Topic E – Capacity Management
Topic F – IT Service Continuity Management
Topic G – Information Security Management
Topic H – Supplier Management
Topic I – Service Design Processes Summary

Course 05 – Technology, Organization & Implementation – 1h 2m
Topic A – Technology-Related Activities
Topic B – Organizing for Service Design
Topic C – Implementing Service Design
Topic D – Technology, Organization & Implementation Summary

Mock Exam
Course access period: 6 months online access