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Reception Academy

Medical Receptionist and Medesk CMS Software 2 Week Course - Accredited

Reception Academy
In City of London (England)
  • Reception Academy

933 € 839 
Originalpreis in GBP:
£ 799  £ 719

Wichtige informationen

Tipologie Short course
Niveau Beginner
Ort City of london (England)
Unterrichtsstunden 4h
Dauer 2 Weeks
Beginn 25/11/2019
weitere Termine
  • Short course
  • Beginner
  • City of london (England)
  • 4h
  • Dauer:
    2 Weeks
  • Beginn:
    weitere Termine

This outstanding classroom course, unlike other courses offered, has been designed for individuals looking to begin a career in the Medical Reception profession spanning Dental-, GP-, and Hospital Reception.

Our training ensures you have all the essential skills needed to be an exceptional Medical Receptionist, ultimately leading to employment in either a private GP practice, Walk-In Centre, Dental Reception or Hospital Reception.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

To ensure you obtain the skills required to start an exciting career in the medical industry.

Ist dieser Kurs für mich?

Our two-week Medical Receptionist and Clinic Management Software Course is the ideal course for:

- Those looking to begin a career in the front of house department within the healthcare profession.
- Experienced general receptionists looking to move into the medical reception profession
- Anyone looking for regular working hours with a good starting salary.
- Anyone looking to provide great and caring customer service

Wie geht es nach der Info-Anfrage weiter?

We will send you more course details and you are welcome to visit the academy, have a look around and ask further questions if you like.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 10% discount. Book any classroom course at least 4 weeks before the course is due to start and automatically receive a 10% discount on check out.

Voraussetzungen: Participants must have a good and confident command of the English language. None native speakers should ideally speak at C1/C2 level. Please note, we do not require a certificate to proof your level of English.

Einrichtungen (2)
Wo und wann
Beginn Lage Uhrzeiten
25 Nov. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Monday to Friday, 4 hours each day, 16:30 - 20:30
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Monday to Friday, 4 hours each day, 07:30 - 11:30
Beginn 25 Nov. 2019
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Uhrzeiten Monday to Friday, 4 hours each day, 16:30 - 20:30
Beginn Juni
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Uhrzeiten Monday to Friday, 4 hours each day, 07:30 - 11:30

Was lernen Sie in diesem Kurs?

Medical Software
Receptionist Training
Medesk CMS
Medical Receptionist
Clinic Management Software
Practice Training


Course Material covered:

UK Leading medical receptionist procedures and brand standards:

  • Welcoming visitors and making an excellent first impression
  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette
  • Understanding all relevant Medical Reception forms
  • Greeting and assisting visitors, patients and staff in a professional manner
  • Different roles within a practice
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice
  • Watching out for “Triggers” in Emergencies
  • Becoming a "Care Navigator"
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check ins
  • Private patients vs. NHS patients
  • Understanding medical jargon, terminology and abbreviations
  • Responding to telephone, email and face to face queries
  • General Administration duties
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Effective communication
Medesk Clinic Management Software:You will get extensive Clinic Management Software practice on:
  • Medesk Clinic Management Software
  • Booking Appointments
  • Regular Appointments and Emergency Appointments
  • Registering new patients
  • Creating invoices and taking payments
  • Scanning and filing of forms and documents
  • Handling prescriptions
  • Blocking Practitioner's schedule
  • Setting reminders and tasks
  • Schedule hospital admissions, tests, scans and outside appointments for patients
  • Obtain external medical reports as required by medical professionals

This course includes comprehensive, hands-on sessions on touch typing to ensure all graduates are able to type at adequate speed without the need to look at the keyboard.

Patient and Visitor interaction:
  • Patient interaction
  • Becoming familiar with medical terminology
  • Handling irate visitors
  • How to deal with anxious and paranoid visitors
Employment Assistance:
  • CV writing skills; guidance on creating the correct CV
  • Interview techniques; guidance on how to perform in an interview
  • Career path planning for a clear understanding of your future