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Alpha Academy

Office Admin & Receptionist Diploma Level 3 - Top Selling Course

Alpha Academy
Online
Emagister-Preis

328 € 29 
*Orientierungspreis
Originalpreis in GBP:
£ 279  £ 25

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Unterrichtsstunden 62h
Beginn nach Wahl
  • Kurs
  • Intermediate
  • Online
  • 62h
  • Beginn:
    nach Wahl
Beschreibung

Do you want to work as a Receptionist, Office Administrator or Administrative Assistant? Or are looking forward to update your existing skills with a view to returning to work in the business and administration sector, then taking this Office Admin & Receptionist Diploma Level 3 will be a good choice for you. The course covers the fundamentals of office admin and receptionist duties, and also covers more advanced areas. You will able to build knowledge and will be fully prepared for your desired work.

Wichtige informationen
Wie geht es nach der Info-Anfrage weiter?

On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.

Preis für Emagister-Nutzer:

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Was lernen Sie in diesem Kurs?

Receptionist
Telephone Skills
Office IT
Communication Skills
Ms Office
Communication Training
Administration System
Skills and Training
Administration Assistant
Telephone assistance for Management

Themenkreis

COURSE CURRICULUM

Admin Support

  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five – Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself
  • Module Twelve – Wrapping Up

Administrative Management

  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide
  • Module Twelve – Wrapping Up

Organisational Skills

  • Module One – Getting Started
  • Module Two – Remove the Clutter
  • Module Three – Prioritize
  • Module Four – Scheduling Your Time
  • Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage
  • Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination
  • Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization
  • Module Eleven – Discipline is the Key to Stay Organized
  • Module Twelve – Wrapping Up
  • Organisational Skills Training for Administrator – Activities

Receptionist

  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist

Customer Relations & Dealings

  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up

Professional Telephone Receptionist Skills

  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up
  • Level 3 Diploma in Telephone Receptionist Skills – Activities