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Special Offer - CPD Accredited - NUS Eligible
Oplex careers

Retail Customer Service Course - Level 3 - Accredited

4.5 ausgezeichnet 1 Meinung
Oplex careers
Online
Emagister-Preis

175 € 22 
*Orientierungspreis
Originalpreis in GBP:
£ 150  £ 19

Wichtige informationen

Tipologie Short course
Methodologie Online
Dauer 12 Months
Beginn nach Wahl
  • Short course
  • Online
  • Dauer:
    12 Months
  • Beginn:
    nach Wahl
Beschreibung

The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.


Wichtige informationen
Ist dieser Kurs für mich?

The Retail Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

Wie geht es nach der Info-Anfrage weiter?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/retail-customer-service-course/?id=6

Preis für Emagister-Nutzer: Special Offer

Voraussetzungen: There a no specific entry requirements to enroll on the Retail Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Meinungen

4.5
ausgezeichnet
Kursbewertung
96%
Empfehlung der User
4.5
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

K
Kouji
13.02.2016
Das Beste: Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
Zu verbessern: Nothing.
Kurs abgeschlossen: Februar 2016
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Conflict
Retail
Customer Service Skills
Customer Care
Customer Service
Communication Skills
Accredited
Communication Training
Customer satisfaction
Services
Customer
Service

Themenkreis

The Retail Customer Service Course is split into the following modules:

    • Importance of Communication

• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills

    • Complaint Handling

• Types of Complainer
• Common Complaints
• Handling a Complaint

    • Conflict Management

• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution

    • Increasing Sales through Customer Service

• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales

    • Customer Feedback

• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback

  • Final Assessment




Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Zusätzliche Informationen

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.