One Education

Retail Manager Training Course

One Education

Originalpreis in GBP:
£ 425

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Dauer 1
Beginn nach Wahl
Beratungsservice Ja
Virtueller Unterricht Ja
  • Kurs
  • Intermediate
  • Online
  • Dauer:
  • Beginn:
    nach Wahl
  • Beratungsservice
  • Virtueller Unterricht

Retail is a large, enduring industry, and working in some roles require a highly precise set of skills. To become an expert retail manager, it is crucial to identify the expected in-demand skills, then gain these skills, and allow yourself a competitive advantage over your opponents.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

The Retail Manager Training Course focuses on giving you the knowledge and comprehension of the roles and responsibilities of a retail manager including overseeing everything that makes a store positively work. You will learn how to manage the day to day operations from supervising the distribution and selling of products directly to consumers. Besides, learn how goods or products are promoted, to handle customer service, supervise records and accounts, organise staffs, understand client profiles, adjust product supply and anticipate demand, and more.

Ist dieser Kurs für mich?

Start a fulfilling career in the retail industry and obtain the required knowledge and skills to perform efficiently in the relevant field.

Voraussetzungen: The Retail Manager Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Beginn nach Wahl

Was lernen Sie in diesem Kurs?

Customer Service
Inventory Management
Retail Management
Retail Marketing
Consumer Behaviour
Customer satisfaction
Retail Industry
Retail System



Module 01
  • Introduction to Retail Management
  • Handling Merchandise in Retail Management
  • Structure of Your Business
  • The Sales Process and Checkout
  • POS (Point of Sale) Retail System

Module 02
  • Importance of Consumer Behaviour
  • Importance of Communication in Retail Industry
  • Effective Inventory Management
  • Choosing a Retail Store Location

Module 03
  • Retail Psychology
  • Manage Your Suppliers
  • Negotiate The Right Deal With Suppliers
  • Develop Store Security Procedures
  • Management Skills For Leading Your Team

Module 04
  • Retail Marketing
  • Role of Coupons in Retail Marketing
  • Retail Brand Management
  • Health And Safety Obligations For Retailers
  • Consumer Rights Act

Module 05
  • Visual Merchandising
  • Role of Visual Merchandiser
  • Responsibilities and Requirements
  • Elements of Visual Merchandising
  • Visual Merchandising Techniques
  • Pop-Up Shops and Window Display

Module 06
  • Retail Signage 101
  • Marketing Your Pop-up Shop
  • Merchandising Your Store
  • Mannequins
  • Dressing Mannequins
  • Fixtures

Module 07
  • Floor Layouts and Aisle Spacing
  • Jewelry Store and Boutiques
  • Cash Register Area Merchandising
  • 21st Century Merchandising
  • Surviving in Retail Industry
  • Visual Merchandising & Online Retailing
  • Pop-Up Stores and Its Popularity

Module 08
  • Introduction To Retail Customer Service
  • Understanding Customer Expectations
  • Customer Value And Satisfaction
  • Customer Service And Customer Satisfaction In Retailing

Module 09
  • Importance of measuring customer satisfaction
  • Strategic Management
  • Types of Decision making Process
  • Provide Customer Service Excellence To The External Customer
  • Provide Customer Service Excellence To The Internal Customer

Module 10
  • Standards of Performance
  • The Retail Marketing Mix
  • Levels Of Customer Satisfaction
  • Brand Loyalty
  • Customer Satisfaction Questionnaire

Mock Exam
  • Mock Exam- Retail Manager Training Course

Final Exam
  • Final Exam- Retail Manager Training Course

How is the course assessed?
  • To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.