Taylor Mason Training

Secretarial Skills

Taylor Mason Training

Preis auf Anfrage

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Dauer 5 Days
Online Campus Ja
Versendung von Lernmaterial Ja
Beratungsservice Ja
Virtueller Unterricht Ja
  • Kurs
  • Intermediate
  • Online
  • Dauer:
    5 Days
  • Online Campus
  • Versendung von Lernmaterial
  • Beratungsservice
  • Virtueller Unterricht

The aim of this secretarial skills course will be to provide you with the practical skills and knowledge to be successful and prepared secretary/PA. The course is delivered either as a public course from various locations around the UK, or as an in-house course for groups (up to 12 per group).

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Your role as a secretary Time management / Diary management Minute taking / Speed reading Touch typing Communication skills





nach Wahl Anmeldung nicht möglich

Was lernen Sie in diesem Kurs?

Executive PA
Executive Assistant
Skills and Training
PA Training
Secretary Training
Public Training Courses


During the course you cover:

  • What makes a successful secretary?
  • Defining your role and what is required of a highly proficient secretary
  • Identifying the skills and qualities for success
  • Completion of a SWOT analysis
  • Developing your role and determining the way forward
  • Understanding your manager’s role Contributing to your manager’s success
  • Defining your own and your manager’s/team’s objectives
  • Building a successful working relationship with your manager and team members
  • Balancing the needs of more than one manager
  • Communicating effectively through assertiveness
  • Effective listening and questioning skills
  • Building rapport in face-to-face communication
  • Identifying passive, aggressive and assertive behaviour
  • Saying no without feeling guilty
  • Handling difficult behaviours, people & situations
  • Interacting effectively at all levels – dealing with difficult people Identifying and dealing with the underlying causes of difficult behaviour
  • Adopting an appropriate approach in a variety of situations
  • Taking greater control and responsibility