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Service Helpdesk & Technical Support Strategy

Short course

Online

Emagister-Preis

11 € 44 €

*Richtpreis

Originalbetrag in GBP:

£ 10 £ 40

Beschreibung

  • Tipologie

    Short course

  • Niveau

    Beginner

  • Methodologie

    Online

  • Unterrichtsstunden

    10h

Beschreibung

In contemporary business, it's essential to grasp the requirement to create and develop a customer service strategy. A customer service strategy indicates how you will manage your customers and enhance your interactions with them over a long period of time.

An effective customer service strategy plays a vital role in the development of the business as it defines the standards to be maintained in providing services to the customers and meeting their expectations while fulfilling their requirements.

It is also beneficial for developing customer satisfaction, retaining loyal customers and improving the standards of the business.

This unit offers a comprehensive introduction to the development of a customer service strategy. It describes the mission and vision in the context of customer service strategy and the involvement of top management.

A variety of key topics are explored in depth, including the objectives, strategies and establishment of a customer-focused culture.

You will identify the areas on which you must focus in a customer services strategy

Wichtige informationen

Welche Ziele verfolgt der Kurs?: Objectives:

After completing this course learners will be able to:

Describe Mission and Vision in the context of a customer service strategy.
Identify the areas on which to focus in a customer services strategy

Preis für Emagister-Nutzer:

Voraussetzungen: This is a stand-alone course and it assumes no prior knowledge.

Einrichtungen

Lage

Beginn

Online

Beginn

nach Wahl Anmeldung nicht möglich

Themen

  • Customer Service
  • Strategy Development
  • Relation Management
  • Helpdesk service sales
  • Helpdesk team coordination
  • Support and security workers
  • Service Helpdesk & Technical Support Strategy
  • Technical Support Strategy
  • Service Helpdesk
  • Support Strategy
  • Service Helpdesk & Technical Support Strategy
  • Service Helpdesk & Technical Support Strategy
  • Service Helpdesk & Technical Support Strategy
  • Service Helpdesk & Technical Support Strategy

Inhalte

Developing Customer Service Strategy

Objectives:

After completing this course learners will be able to:

  • Describe Mission and Vision in the context of a customer service strategy.
  • Identify the areas on which to focus in a customer services strategy

Program Content:

Lesson(s):

Introduction to Developing a Customer Service Strategy

Topics:

  • Involvement of the Top Management
  • Mission and Vision
  • Objectives
  • Strategy
  • Establishing a Customer-Focused Culture

Service Helpdesk & Technical Support Strategy

Emagister-Preis

11 € 44 €

*Richtpreis

Originalbetrag in GBP:

£ 10 £ 40