London Business Training & Consulting

Strategic Total Quality Management

5.0 ausgezeichnet 1 Meinung
London Business Training & Consulting
In London (England)
  • London Business Training & Consulting

zzgl. MwSt.
Originalpreis in GBP:
£ 4.075

Wichtige informationen

Tipologie Short course
Ort London (England)
Dauer 2 Weeks
Beginn 22/07/2019
weitere Termine
  • Short course
  • London (England)
  • Dauer:
    2 Weeks
  • Beginn:
    weitere Termine

Are you interested in mastering the role of middle and first-line management? Do you want to know how the improvement process is triggered? Then, this course of LBTC in Emagister is the one for you!

Thanks to this course you will learn the principles of TQM, and the activities which they need to get involved with. One of the audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.

Don't hesitate, contact emagister.co.uk and get the details of this short course!

Wichtige informationen
Ist dieser Kurs für mich?

This total quality management course is suitable for: Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations; senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential; those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants

Einrichtungen (1)
Wo und wann
Beginn Lage
22 Jul 2019
18 Nov 2019
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen
Beginn 22 Jul 2019
18 Nov 2019
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen


Empfehlung der User

Meinungen über diesen Kurs

Omar C
Das Beste: They made great arrangements and their industry related courses were equally good and I enjoyed a lot.
Zu verbessern: nothing to improve
Kurs abgeschlossen: Juni 2017
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Quality Policy
Quality management
Management Planning
Quality Training
Management Control
Managerial Economics


The Role of Management in TQM
  • The need for senior managers to get involved in TQM
  • What senior managers need to know about TQM
  • What senior managers need to do about TQM
  • The role of middle managers
  • The role of first-line managers
The Introduction of TQM
  • Change and Continuous Improvement
  • Forces for change
  • How do companies get started?
  • Approaches to TQM
A Framework for the Introduction of TQM
  • Organising
  • Systems and techniques
  • Measurement and feedback
  • Changing the culture
  • Use of the framework
Levels of TQM Adoption
  • Level 1 – uncommitted
  • Level 2 – drifters
  • Level 3 – tool-pushers
  • Level 4 – improvers
  • Level 5 – award-winners
  • Level 6 – world-class
Sustaining TQM
  • TQM sustaining audit tool: development and methodology
  • Category 1 – internal / external environment
  • Category 2 – management style
  • Category 3 – policies
  • Category 4 – organisation structure
  • Category 5 – process of change
Policy Deployment
  • What is policy deployment?
  • The policy deployment process
  • A check-reflect-improve-scrutinise-pass (CRISP)
  • Approach to policy deployment
Quality Costing
  • Categorisation of quality costs
  • Collecting quality costs
  • Some cost aspects of manufacturing industry
  • Reporting quality costs
  • Use of quality costs
Managing People
  • QM and the management of people
  • HR policies and practices
  • Employee involvement
  • Organisational culture
  • Integration
Managing Service Quality
  • The service environment
  • Defining service quality
  • The role of personnel in
    service delivery
  • Service delivery
Supplier Development
  • Long-term issues of partnership
  • Barriers to developing partnerships
  • Conditions of partnership
  • The issues to be considered in partnership
  • The process of partnership
  • Potential difficulties of operating partnerships