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Reception Academy

Supervision & Leadership 2 Week Course - Accredited

5.0 ausgezeichnet 4 Meinungen
Reception Academy
In City of London (England)
  • Reception Academy

698 € 628 
Originalpreis in GBP:
£ 599  £ 539

Wichtige informationen

Tipologie Short course
Niveau Beginner
Ort City of london (England)
Dauer 2 Weeks
Beginn September
  • Short course
  • Beginner
  • City of london (England)
  • Dauer:
    2 Weeks
  • Beginn:

Are you working in the hospitality industry? Looking to progress your career? Gain all the management skills and knowledge required to become a fully recognised and confident hotel supervisor. Undertake this course provided by Reception Academy and published in and go forward in your career.

The programme of this course has been designed in partnership with some of the leading hotel branches in the UK and abroad in order to ensure candidates learn the required skills to promote from a junior position to a shift leader or hotel supervisor position. The topics covered include teambuinding and handling with difficult team members, professional networking and delegation skills. Candidates will also learn how to prepare and implementate both supervisor and team meetings giving professional feedback, among others.

The course lasts 10 weeks with one session (4 hours) per week, enabling the training whilst earning a living. Trainers are experienced hotel staff members and the programme has been especially designed to take the next step in your career. Successful candidates will gain a certificate from Reception Academy.

Do not hesitate to ask for more information through Emagister's website. An assessor will get in touch with you.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Advance your career from as little as £37.46 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

Reception Academy has worked in conjunction with international hotels to ensure our training instils the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

Ist dieser Kurs für mich?

This Supervision & Leadership Course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain training and to progress their career. Take action and apply for our Supervisor Course.

Wie geht es nach der Info-Anfrage weiter?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 10% discount. Book any classroom course at least 4 weeks before the course is due to start and automatically receive a 10% discount on check out.

Voraussetzungen: Preferably six (6) months minimum work experience as an employee in the Hospitality Industry, conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Einrichtungen (1)
Wo und wann
Beginn Lage
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen
Beginn September
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Karte ansehen


Empfehlung der User

Meinungen über diesen Kurs

Iulia Armanu
Das Beste: I would like to thanks Reception Academy for the opportunities which I got during my course. Our Trainer Pierre Runacher is one of the best., as because of his teachings i got a good job in boutique hotel. I recommend this academy to those who want to make their career in Hospitality Industry.
Zu verbessern: -
Kurs abgeschlossen: Juli 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Rosario Fusco
Das Beste: "Hospitality English Language" at Reception Academy is a fabulous course for that individuals who need to enhance their expert dialect. This course is full of exercises. Nathalie, the educator, is exceptionally proficient. I recommned this course & Reception Academy
Zu verbessern: -
Kurs abgeschlossen: Juni 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Anca Dragan
Das Beste: A big round of applause to all this people that had the idea to make such a successful course. I didn't expect that much but I received a lot. Thank you Ramin for your wisdom, patient and encouragement. You are a real example and I would like, one day maybe, to became a good teacher as you are. Thank you again! Maybe I'm not good but from now on for sure I am fantastic! A new future is coming up! Good luck to all my friends from the course!
Zu verbessern: Nothing.
Kurs abgeschlossen: Juni 2017
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
Dominika Urzedowicz
Das Beste: I finished the Supervisor course and began searching for another employment. I am so glad to let you know that I got a Supervisor/Shift Leader position in DoubleTree by Hilton. This will be an awesome test for me as they have 460 rooms and I have never worked in such a large hotel. Much thanks to you Martin at the end of the day for the 'Superior Course', for appreciation and inspiration.
Zu verbessern: Everything OK.
Kurs abgeschlossen: Dezember 2015
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Team Motivation
Delegating Skills
Conflict Resolution
Problem Solving
Presentation Skills
Organizational Skills
Planning and Business
Team Training
Time management
Writing Skills
Training planning
Stock Management


Topics Covered:

  • Rota writing including holiday planning & request book handling
  • Basic Departmental Trainer Skills
  • DDA, manual handling, panic & disabled alarm handling
  • Handling difficult team members
  • In-depth complaint handling for Supervisors
  • Allocations for groups, VIP's & Showroom preparation
  • Supervisor Shift Handover
  • Motivating your team
  • Professional networking
  • Supervisor meetings, preparation and implementation
  • Monthly team meetings, preparation and implementation
  • Presentations Skills for Supervisors including use of Microsoft PowerPoint
  • Book-out handling
  • Checklists for various departments
  • Delegation Skills
  • How to give professional feedback
  • Short medium and long term planning
  • Proactive Team Development
  • Implementation of new ideas
  • Memo writing skills
  • Sickness and lateness procedure
  • Fire Evacuation Procedure
  • SOP writing and interpretation
  • Stock order and stock management
  • Setting and achieving goals and departmental targets
  • Incentives

If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.

Please see our website for further details.