Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8IBM
Preis auf Anfrage
Häufig gestellte Fragen
You should have completed:
- The IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8 (N8555), or equivalent knowledge, skills, and experience
Was lernen Sie in diesem Kurs?
Lotus Notes Domino
As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user's mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.
- Use Help Desk troubleshooting resources
- Manage user workstations
- Identify server and database security issues
- Manage user database issues
- Troubleshoot mail routing and delivery
- Troubleshoot IBM Lotus Notes mail issues
- Troubleshoot replication