IBM Tealeaf 8.7 Customer Experience Fundamentals

IBM
In Wien (Österreich), Stuttgart und Zürich (Schweiz)

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Wichtige informationen

Beschreibung

This basic course is for anyone whose job responsibility includes managing Tealeaf deployment, support, usage, or who is interested in learning more about Tealeaf.

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Veranstaltungsort(e)

Wo und wann

Beginn Lage
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Stuttgart
Baden-Württemberg, Deutschland
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Wien
Wien, Österreich
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Zürich
Zürich, Schweiz
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Häufig gestellte Fragen

· Voraussetzungen

You should have:

  • Knowledge of online or mobile marketing, either from an administrative or analytical perspective

Themenkreis

IBM Tealeaf 8.7 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.

In order to successfully implement Tealeaf, all stakeholders must have a good understanding of Tealeaf's core use cases, functionalities, and its potential for their business. This course enables users to identify their immediate and long term goals for Tealeaf usage and assign the appropriate resources to the adoption effort.

Training Paths that reference this course are:

  • IBM Tealeaf - Customer Behavior Analysis
  • IBM Tealeaf - Customer Behavior Analysis Administrator
  • IBM Tealeaf - Customer Behavior Analysis Business Analyst
  • IBM Tealeaf - Customer Behavior Analysis
  • IBM Tealeaf - Customer Behavior Analysis Administrator

Zusätzliche Informationen

You will understand the benefits of Tealeaf: providing real‐time awareness of key metrics, and enabling the discovery of customer experience issues. These goals will be accomplished by:

  • Sharing the common uses for Tealeaf and their benefits.
  • Searching for and replaying sessions to discover and analyze customer experience issues.
  • Building reports to monitor issues and key metrics.


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