Effective E-mails

Just because e-mail gets there faster does not mean you should spend less time preparing the detail.

Improve your electronic communication by learning:

• to evaluate your own e-mail style
• to write clear, concise and perfectly styled e-mail that gets to the point
• good formatting
• to write for the international public
• to avoid sexist language
• to differentiate between formal - nuetral - informal writing styles
• good writing: sentence structure, grammar, punctuation, spelling and avoiding typical mistakes

Learn typical business phrases for:

• giving good and bad news
• inquiries, orders and confirmation
• arranging appointments
• invitations
• directives
• invoices and reminders
• proposals and recommendations
• making complaints and apologizing
• correspondence between customer and supplyer
• social business writing - birthday and Christmas wishes, congratulating, out of office, etc.