English for the Consultant and Manager

Good communication skills in English are essential when dealing with customers in the global market place.

Communication Skills: Giving directives, being assertive, asking for and giving advice, recommesdations, being persuasive, giving feedback, agreeing and disagreeing diplomatically, polite questions and requests. Supported by authentic case studies and role plays

Business Language: Business jargon and typical business idioms, describing trends, forecasts and reviews, business terminology: finance, marketing and sales, technology

Presentation Skills: The "Presentation Planner" for effective ad hoc presentations, keeping the audience's attention, describing visuals, boy language - using your voice and body as a tool to convince the listeners.

Negotiation Skills: Rules, styles and phases of negotiations of the Harvard Business School negotiating styles - supported with authentic case studies and role plays

Meetings: Useful phrases, phases of a meeting, chairing meetings effectively, cross cultural differences in meetings - supported with authentic case studies and role plays.

Intercultural Skills: the conceppt of "time" and "contracts" around the world - using authentic case studies

Written correspondence: Polite formulations in letters, e-mails and memos, writing reports, writing social business notes - birthdays, Christmas, etc.

Telephone Skills: Making and changing appointments, dealing with complaints and apologizing, the polite 1,2,3 of telephone conversation

A short review of main grammar forms

Business Etiquette: Introductions and greetings around the world, good byes, the importance of small talk, entertaining and being entertained around the works - do's and taboos.