English for the Receptionist

The course embraces the language, business and cultural skills required to work efficiently at the front desk of a medium to multi-national corporation.

• A thorough review of the main tenses and grammar forms
• Introductions, greetings, good byes and small talk, giving directions, dealing with visitors
• The receptionist's duties - describing the organization: divisions, departments and responsibilities, improving your professional image
• Wringin effective e-mails - the correct salutation and close, typical phrases for opening and closing e-mails, making and confirming reservations and arrangements
• Telephone skills - answering the phone, connecting the caller, taking messages, screening calls, dealing with spelling and numbers, asking for repetition and confirmation, apologizing, your "telephone voice"
• Communicationskills - asking polite questions and making polite requests, responding to comments

We do lots of "hands-on" role plays to reinforce what you have learned.