Beschreibung

Kursart

Kurs
Ort

London (Grossbritannien)

Dauer

2 Wochen

Upon completion of this course, you will be able to understand:
A quality management system as a key building-block in an organisation’s approach to TQM.
The fundamental purpose of a quality management system and the development of quality system standards.
The ISO 9000 series of quality management system standards, including implementation issues and guidelines, the assessment and registration process, and their benefits and implications.
Integrated management systems (IMS) in terms of quality, environment, and occupational health and safety management.
The linkages between ISO 9001 and ISO 14001 – the integrated and aligned approaches, and some of the common problems.
Basic quality control tools and management tools.
Departmental purpose analysis and mistake-proofing.
The concept and methodology of quality function deployment (QFD).
The construction of the House of Quality, and the planning, organisation and management of QFD projects.
The benefits and pitfalls of QFD, and guidelines for its effective use.

Standorte und Zeitplan

London (Grossbritannien)

Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG - City of London - (London), N1C 4AG

Beginn

auf Anfrage

Hinweise zu diesem Kurs

An wen richtet sich dieser Kurs?

Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations, senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential, those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants

Qualifikation

certificate

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Meinungen

Themen

ISO
Organisation
ISO 9000
ISO 9001
9001
Six Sigma
14001
ISO 14001
Management
Basic
TQM
Self Assessment

Inhalte

Quality Management Systems

The development of quality management system standards
The ISO 9000 series of standards: an overview
Implementation guidelines for ISO 9001
Quality management system assessment and registration

Integrated Management Systems

The ISO 9001 / ISO 14001 matrix
Interlinked systems
The EFQM model
The key integration issues
An integrated management systems model

Tools and Techniques: An Overview

Selecting tools and techniques
Basic quality control tools – checklists, flowcharts, check sheets, tally charts and histograms, graphs, Pareto analysis, cause-and-effect diagrams, brainstorming and scatter diagrams
Management tools – relations diagram method, affinity diagram method, systematic diagram method, matrix diagram, matrix data-analysis method, process decision programme chart and the arrow diagram method
Departmental purpose analysis and mistake-proofing

Quality Function Deployment

Understanding customer needs
The QFD road: the main steps
Deploying customer needs into product and process definition
Difficulties associated with QFD
Implementation of QFD

Six Sigma

What does six sigma mean?
Six sigma prerequisites
Six sigma core elements
Structured problem-solving approaches
Success of six sigma

Benchmarking

Company background
Why benchmarking?
Success factors
Difficulties and pitfalls
Key lessons

Business Process Re-engineering

Approaches used in BPR
The principles of BPR
Risks and benefits of BPR
Implementation of BPR
BPR methodology

Teams and Teamwork

The role of teams in continuous improvement
Types of teams
Evaluation of teams
Team competition
Guidelines for developing effective teams

Self-assessment, models and quality awards

Quality, TQM and excellence
Award models
The self-assessment process
Success factors for self-assessment
Difficulties with self-assessment

TQM through Continuous Improvement

Developments
‘Old’ and ‘new’ quality management
The importance of quality
TQM: a continuous process
Measuring progress towards TQM
TQM issues which need to be considered in the future

Verwandte Kategorien

Kontakt

Advanced Quality Management Systems, Tools and Techniques

Fragen & Antworten

Meinungen

Themen

Inhalte

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