The Receptionist is the "cover page" of every company! And yet, as we say in English, "Never judge a book by its cover", we invariably do. If ANYONE in the company is worthy of good English training, it is the receptionist since he/she is usuall the first person an international customer speaks to. First impressions are lasting! Let your receptionist open doors to good business relationships.
Gerichtet an: All those of you who are the most important people in the company without tooting your horns! Those who of you greet visitors and answer international calls, those who connect important customers and take messages while there are crowds of people around your desk all talking and requiring things at the same time. Those who, regardless of what's going on around them, still need to give a good impression on the phone while speaking in another language. I admire you!