IBM Tealeaf Customer Experience 9.0.2 Fundamentals

This overview begins with a demonstration of the most common use cases of IBM Tealeaf metrics awareness and issue discovery. Then, after a brief introduction to the IBM Tealeaf product line and how it works, participants practice using Report Builder, which makes ad-hoc reports easy to create, and the Search and Replay tools which enable visibility into the online customer experience. Users will learn how to use Search and Replay to calculate the business impact analysis of website issues. Finally, a description of the IBM Tealeaf Maturity Model reviews the uses and resources companies typically adopt as they gain familiarity with IBM Tealeaf and learn to derive more value from it.

By the end of this course, you will understand the benefits of IBM Tealeaf: providing real-time awareness of key metrics, and enabling the discovery of customer experience issues. These goals will be accomplished by:

• the common uses for IBM Tealeaf and their benefits.
• Demonstrate searching for and replaying sessions to discover and analyze visitor experience issues.
• Describe building of reports to monitor issues and key metrics.
• Relate to the