IT Service Management for High Availability

IBM
In München

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Wichtige informationen

  • Kurs
  • München
Beschreibung

• Enrollment in this course is not restricted. • Typical students/05/include:    ‒ First or second level management and team leaders in both infrastructure support and application development    ‒ Client IT technical staff (Operations, technical support, application developers, etc.)    ‒ IT Process owners, developers and managers    ‒ Service level and account managers    ‒ Corporate IT auditors    ‒ IT Consultants (Availability and Resiliency)    ‒ Anyone with an interest in improving IT Service Quality and Availability Das Zentrum IBM präsentiert das folgende Programm, mit dem Sie Ihre Kompetenzen stärken sowie Ihre gesteckte Ziele erreichen können. In dem Kurs zu dieser Schulung gibt es verschiedene Module zur Auswahl und Sie können mehr über die angebotenen Thematiken erfahren. Einfach anmelden und Zugang zu den folgenden Themen erhalten

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
München
Bayern, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

• There are no specific course prerequisites, though an understanding of ITIL fundamentals would be beneficial.

Was lernen Sie in diesem Kurs?

Management
IT
Service

Themenkreis

This High Availability and Service Management class provides education to IT managers and staff on the scope, effort and commitment necessary for achieving high availability. The class provides an overview of availability and service management concepts and introduces fundamental elements of the IT management processes which are necessary to support a high availability environment. The class emphasizes the principles of process, organization and information in supporting high availability. The HA Class provides an introduction into the concepts and considerations for how to manage for high availability. As such, most, if not all, of the service and availability management concepts presented are appropriate for any IT organization, large, medium, or small. It doesn't matter whether we are dealing with a large multiple mainframe shop, or a single open server, these concepts still apply.

• Redundancy is needed to support fault tolerance at all levels - systems, applications, storage, sites.

• Data must be backed-up in any environment and recovery must be quick.

•Critical functions must be isolated so as to not be impacted by failures of other less critical functions.

• Monitoring tools must be in place.

• There is no technology only solution in any environment - systems and applications must be designed for high availability, availability must be managed, and focus is required.

For more information on this class please send your email to: dpmc@us.ibm.com

Über 92% der Teilnehmer/innen erreichen ihr Lehrgangsziel in der vorgegebenen Zeit. Hochqualifizierte Dozenten vermitteln den aktuellen Stand des Wissens in zahlreichen Themenfeldern.


Die Qualität unserer Weiterbildungen ist durch zusätzliche Zertifizierungen wie SAP, Microsoft und LCCI belegt. Unsere Teilnehmer/innen erhalten zu Beginn der Fortbildung ein Welcome-Package.


Zusätzliche Informationen

Upon completion of this course you should be able to:

• Recall the IT Mission and HA Requirements

• Recognize the IT challenges and HA inhibitors

• Summarize the approachs across technology and management processes

• Explain Hign Availability best practices

• Identify the availability design techniques that are available for high availability applications

• Clarify the value of a holistic and balanced approach and the importance of effective processes

• Recognize the Service Level Management process and how SLM relates to other processes

• Identify the availability design techniques that are available for high availability applications

• Summarize considerations for Configuration Management and the CMDB

• List the steps to proactively prepare for failures and improve the recovery capability of the systems

• Recall considerations for monitoring and Event Management

• Identify the actions that can be taken to prevent incidents or mitigate their impact

• Identify actions that


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