Advanced Services - Cisco Unified Operations Manager and Service Monitor

Schulungsinhalt The Cisco® Unified Operations Manager and Service Monitor v1.1 course teaches students how to effectively use the suite of Cisco Unified Communications products, Operations Manager, Service Monitor, and Cisco 1040 Sensors to manage unified communications.

The focus of the course is to provide knowledge and practice of various Operations Manager and Service Monitor functions such as viewing unified communications devices, connectivity, alerts, events; running diagnostic tests; and monitoring applications, devices, and service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting.

Cisco Unified Service Monitor works together with the Cisco 1040 Sensors to report on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.

Module 1: Introduction Lesson 1: What is IP Communications? Lesson 2: Managing IP Communications Lesson 3: Cisco IPC Management Solution Module 2: Using Operations Manager / Service Monitor Lesson 1: Getting Started Lesson 2: Preparing OM for Initial Use Lesson 3: Monitoring Dashboards Lesson 4: Diagnostic Tests Lesson 5: Reports Lesson 6: Monitoring Call Quality Lesson 7: Notification Services Lesson 8: Fine Tuning of Polling and Threshold Settings Module 3: System Administration Lesson 1: Planning Lesson 2: Preparing Devices for Management Lesson 3: Preparing Applications / Services for Management Lesson 4: Advanced Security Topics Lesson 5: Deploying Cisco 1040 Sensors Lesson 6: Server Administration

LAB OUTLINE Lab 1: Getting Started Lab 2: Preparing OM for Initial Use Lab 3: Monitoring Dashboards Lab 4: Diagnostic Tests Lab 5: Reports Lab 6: Managing Call Quality Lab 7: Notification Services

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