Oracle SBC Troubleshooting

Troubleshooting Hardware and the Network

• Boot the Session Border Controller (SBC) and monitor the boot process
• Identify and resolve boot issues
• Identify and resolve hardware issues
• Identify and troubleshoot network issues
• Identify and troubleshoot system issues

Session Border Controller Review

• Reviewing signaling
• Reviewing media handling
• Reviewing configuration
• Building, testing and verifying a "from scratch" configuration

Troubleshooting Tools

• Using the alarm system and syslog
• Using SNMP
• Using ACLI commands as troubleshooting tools
• Using the SBC logging functions and log files
• Using the built-in Packet Trace feature
• Using Call Detail Records (CDRs)
• Using Historical Data Recording (HDR)

Troubleshooting Signaling Problems

• Monitoring and troubleshooting signaling by using ACLI commands
• Troubleshooting registration issues
• Troubleshooting session agents related issues
• Troubleshooting policy-based routing

Troubleshooting Media Problems

• Concepts review: media flows, media timers, NAT entries
• The Middbox-Box Control Daemon (MBCD)
• Troubleshooting media problems

Troubleshooting High Availability mechanism issues

• Brief review of the HA mechanism
• Checkpointing
• HA states and state transitions
• HA connectivity
• Troubleshooting HA