Reception Academy

...Choose your payment option - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration... Lerne:: Communication Skills, Tourismusfachwirt/ Tourismusfachwirtin, Manager Skills...

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Lerne:: Telephone Skills, Time Management, Persuasion Skills...

...Topics covered in the Message Handling Online Course: • How to take a message professionally • Using message templates • Transferring messages into a hotel... Lerne:: Communication Skills, Telephone answering, English Language...

...to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system... Lerne:: Customer Care, Sales Training, Up Selling...

...or uplifting manner. Use certain lines and words sensibly and create a tone of voice that is unmistakably in line with 5 star standards. All online courses... Lerne:: Skills and Training, Hospitality Communication, Communication Skills...

...offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand... Lerne:: Customer Service, Five star service skills, Home Learning...