Exceeding Guest Expectations, Impressing Your Guests With Excellence

Name: Exceeding Guest Expectations, Impressing Your Guests With Excellence
Brand: Reception Academy
Price: 19 GBP

Reception Academy

Kurs

Online

Beschreibung

Kursart

Kurs berufsbegleitend
Niveau

Anfänger
Methodik

Online

Dauer

nach Vereinbarung
Beginn

nach Wahl

This superb online training course on Exceeding Guest Expectations is ideal for anyone who would like to learn how to provide exceptional customer service and impress their guests.

Completing this online course will help you to continue your professional development and career progression from the comfort of your own home.

This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer facing environment wishing to enhance their customer service skills.

Standorte und Zeitplan

Online

Beginn

nach WahlAnmeldung möglich

Hinweise zu diesem Kurs

Welche Ziele werden in diesem Kurs verfolgt?

You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.

Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.

Qualifikation

Certification of Completion

Fragen & Antworten

Ihre Frage hinzufügen

Unsere Berater und andere Nutzer werden Ihnen antworten können

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Studierende
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Meinungen

Themen

Guest Expectations
Customer Service
Online course
Customer Service Excellence
Home Learning
Distance Learning
Kundenservice
Five star service skills
Fuenf Sterne Kundenservice
Exceeding Expectations

Dozenten

TBC TBC

TBC

Inhalte

This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.

Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.

All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.

All online courses are available instantly once purchased.

Topics covered:

✅ What is exceeding expectations

✅ What guests expect

✅ Why you must stand out

✅ How the Guest benefits

✅ How exceeding expectations benefits you

Exceeding Guest Expectations, Impressing Your Guests With Excellence

Exceeding Guest Expectations, Impressing Your Guests With Excellence

Fragen & Antworten

Meinungen

Themen

Inhalte

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