CISCO UCCEB - Cisco Unified Contact Center Enterprise Power Workshop (Kurssprache: Englisch)

AUCCE1:


Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
Module 2: UCCE Configuration and Scripting
Module 3: Unified CCE Inbound Agent Considerations
Module 4: Unified CCE IVR / VRU Functionality
Module 5: Additional UCCE Considerations
Module 6: VXML Implementation
Module 7: Cisco Unified Intelligence Center Reporting
AUCCE2:


Module 1: Cisco Unified Contact Center Enterprise v10 Overview
Module 2: CCE Config and Scripting
Module 3: CCE (ICM) Advanced Scripting
Module 4: Advanced VXML Functionality
Module 5: Supporting CCE

DUCCE


Module 1: Cisco Unified Contact Center Enterprise Overview.
Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
Module 3: Installing Cisco Unified Contact Center Enerprise.
Module 4: Database and Application Driven Routing Options.
Module 5: Installing Cisco Outbound Options
Module 6: Reporting and Maintenance Tools.