HelpDesk for Human Resources Rel 8.9
Seminar
In München
Beschreibung
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Kursart
Seminar
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Niveau
Anfänger
-
Ort
München
-
Dauer
4 Tage
This four-day course is for project team members who are implementing PeopleSoft HelpDesk for Human Resources. This course describes the business processes for HelpDesk for Human Resources and teaches implementers how to set up and administer the system. Learn To: Manage Solutions and Solution Advisor - Manage personnel changes - Set up PeopleSoft HR HelpDesk application - Automate HR He...
Standorte und Zeitplan
Lage
Beginn
Beginn
Hinweise zu diesem Kurs
- Understanding of basic navigation and PeopleSoft concepts - Use of control tables to enforce business rules - Able to run processes and reports
- "Introduction to PS for CRM Rel 8.9"
- "Human Resources Rel 8.9"
Empfohlene Vorkenntnisse:
- Knowledge of HR control tables - Understanding of HR employee data
Meinungen
Inhalte
This four-day course is for project team members who are implementing PeopleSoft HelpDesk for Human Resources. This course describes the business processes for HelpDesk for Human Resources and teaches implementers how to set up and administer the system.
Learn To: - Manage Solutions and Solution Advisor - Manage personnel changes - Set up PeopleSoft HR HelpDesk application - Automate HR HelpDesk
Seminarinhalte
o Describe PeopleSoft HR HelpDesk at Run time o Set up PeopleSoft HR HelpDesk application o Describe Case Management at Run Time o Manage Solutions and Solution Advisor o Automate HR HelpDesk o Manage personnel changes o Identify security features
Sachgebiete:
Managing Worker Information
Setting Up Business Units
Configuring the Case Page
Setting Up the 360-Degree View
Setting Up Prompt Tables
Setting Up the Assignment Engine
Setting Up Links to Human Resources Pages
Managing Solutions
Setting Up Solution Advisor
Managing Cases
Working on Cases
Working with Configuration Tools
Automating Operations in HelpDesk for Human Resources
Setting Up Self-Service
Reviewing Security Features
Voraussetzungen
- Understanding of basic navigation and PeopleSoft concepts - Use of control tables to enforce business rules - Able to run processes and reports
- "Introduction to PS for CRM Rel 8.9"
- "Human Resources Rel 8.9"
Empfohlene Vorkenntnisse:
- Knowledge of HR control tables - Understanding of HR employee data
HelpDesk for Human Resources Rel 8.9