IBM Tealeaf 8.7 Customer Service Optimization
Kurs
In Frankfurt Am Main, Zürich (Schweiz) und Wien (Österreich)
Beschreibung
-
Kursart
Kurs
-
Ort
This basic course is specifically designed for new Tealeaf users who will use cxReveal to resolve customer issues and investigate escalated issues, and the supervisors who manage these teams. Das Zentrum IBM präsentiert das folgende Programm, mit dem Sie Ihre Kompetenzen stärken sowie Ihre gesteckte Ziele erreichen können. In dem Kurs zu dieser Schulung gibt es verschiedene Module zur Auswahl und Sie können mehr über die angebotenen Thematiken erfahren. Einfach anmelden und Zugang zu den folgenden Themen erhalten
Standorte und Zeitplan
Lage
Beginn
Beginn
Beginn
Beginn
Hinweise zu diesem Kurs
There are no prerequisites for this course.
Meinungen
Themen
- IBM
- Service
Inhalte
IBM Tealeaf cxReveal empowers customer service representatives to resolve customer issues quickly and with enhanced insight by leveraging IBM Tealeaf's replay capability.
In the morning session of this class, customer service representatives will learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf's extensive database of customer information for recovery purposes.
In the afternoon session, supervisors and escalation teams will learn how to use IBM Tealeaf to investigate the broader impact of website issues, as well as how to customize Tealeaf to support their teams' needs. Depending on their installation configuration, they/05/access built-in reports to monitor their teams' utilization of IBM Tealeaf (with cxView's dashboard capabilities).
Training Paths that reference this course are:
- IBM Tealeaf - Customer Service Optimization
- IBM Tealeaf - Customer Service Optimization
Zusätzliche Informationen
- Describe the benefits of the IBM Tealeaf cxReveal tool to Customer Service Representatives, Tier II Support and the company's customers.
- Determine the best methods to search for a customer session as well as appropriate situations to search and replay.
- Use IBM Tealeaf to understand and validate an online customer issue.
Those participants taking the additional escalation and administration modules will:
- Use IBM Tealeaf to research site issues.
- Access and customize dashboards to track user activity.
- Add and edit users and groups.
- Customize search templates to enable your team to quickly identify the appropriate customer session.
IBM Tealeaf 8.7 Customer Service Optimization