Online-Lehrgang: International Business Communication & Cooperation - mit IHK-Erweiterung
Seminar
Online
Beschreibung
-
Kursart
Seminar
-
Methodik
Online
In diesem 3-tägigen Online-Zertifikatslehrgang lernen Sie, sich in englischer Sprache schriftlich und mündlich sicher, authentisch und mit interkulturellem Know-how auszudrücken. Sie steigern so die Effizienz Ihrer internationalen Kommunikation und überzeugen auf ganzer Linie.
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 16 Mitglied auf Emagister
Themen
- International Business Communication
- IT
- Business
- International
- Mails
Inhalte
Programm
1. Tag: 10:00 - 16:30 Uhr
2. Tag: 10:00 - 16:30 Uhr
3. Tag: 10:00 - 16:30 Uhr
1. Lehrgangstag: 10:00 - 16:30 Uhr
Modul I: Let’s talk Business
The key to highly successful phone calls
- Broaden your range of expressions for international calls
- No more stress! Three simple methods, if speaking in English on the phone makes you nervous
- "How can I be of help?" Professional niceties for your global customers and business partners
- How to understand even complicated expert language
- "Let me take care of this!": Top sentences to emphasize your competence and commitment
- Efficient ways to brush up your vocabulary
- Key skills for international assistants on the phone
- Eye-openers: International case studies
Managing difficult telephone calls
- Language tips - well prepared for your challenges
- Your Indian business partner has a rather strong accent
- Your Chinese colleague speaks very little English
- Your American caller speaks much too fast
- Staying calm and friendly - even if your caller does not
- Fast and efficient ways to handle anonymous calls
- Don‘t panic! Five ways to handle a vocabulary blank
- Diplomacy for breaking bad news
- Managing different communication styles, values and priorities
Tricks and traps for successful video- and telephone conferences
- Perfect timing! Great results!
- Best practice recommendations
Beyond Leo: The best websites for language support
- Increase your range of expressions
- Fun and fast ways to improve your grammar
- Top quality podcasts for brushing up your English
Mini-workshops: Let's practice typical office phone calls
- Get practice-proven support for your daily tasks
- The topics will be defined by the participants
2. Lehrgangstag: 10:00 - 16:30 Uhr
Modul I: Let’s talk Business (Fortsetzung)
Communication skills and strategies for intercultural cooperation
- Confident, competent and friendly - in a foreign language
- Managing personalities and hierarchies in multicultural business
- Smart ways to gain respect from bosses and co-workers
- Working productively with different personalities and cultures
- Tools and techniques for tricky conversations: mentioning mistakes, clarifying misunderstandings, reminding people of deadlines
- Guidelines for VIP-contacts: Managing the "boss factor"
International guest handling
- First impressions count - make them count for you
- Introductions, greetings, handshakes - do’s and don’ts
- Body language worldwide: Nice gesture, wrong culture!
- Beyond weather: How to love small talk and be loved for it
Intercultural business aspects
- What’s going on! The impact of the culture factor
- International "No-goes": Different standards of politeness, praise & criticism
- Social media: How it can help to get results
- Good team spirit for your global tasks: Cross-cultural insider tips!
- High quality websites on intercultural guidelines, international etiquette and gift giving
Mini-workshops: Let’s practice introductions and small talk
- Different levels of formality when greeting visitors
- Tips and tricks to avoid uncomfortable silences
- Handshake recommendations for your Indian, Chinese, Arab and Japanese guests
- Positive phrases which make a difference
- Create the perfect image for you and your company
3. Lehrgangstag: 10:00 - 16:30 Uhr
Modul II: International Business Writing
Tips, tools and techniques for international business writing
- Modern, professional and friendly style for your e-mails
- The best beginnings and endings for standard e-mails
- What is new? The British "black list" of out-dated phrases
- Phrase bank with a large variety of modern, friendly and positive sentences
- Dear all? Ladies and gentlemen? How to fine-tune your writing style to the situation
- E-mail psychology for global players: Get your message across and win people’s appreciation
- Efficiency with a personal touch: Communicating swiftly with colleagues from all over the world
Powerful stragegies for difficult e-mails
- Diplomatic language for tricky situations
- How to write really friendly reminders which get the job done
- Intercultural issues - no problem
- Asians expect an ultra-polite writing style, Americans hope that you will keep it short and simple, Southern Europeans wish for a personal touch...: Ways to meet and exceed the different expectations
International e-mail etiquette
- E-mail do’s and don’ts worldwide
- Internet abbreviations and when to use them
- When not to write an e-mail
Preparing English presentations
- International guidelines, colour taboos and success factors
- Crucial intercultural facts about international attention spans
...
Zusätzliche Informationen
Online-Lehrgang: International Business Communication & Cooperation - mit IHK-Erweiterung