Oracle Service Cloud (RightNow) Administration
Seminar
Online
Beschreibung
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Kursart
Seminar
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Methodik
Online
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Beginn
auf Anfrage
This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and revenue.Learn To:Customize menus and fields to meet your unique business needs.Customize outgoing application-generated messaging.Create dynamic custom workspaces for any role to help staff work more efficiently.Create Guided Assistance and Agent scripts to assist customers and agentsCreate business rules that automate and standardize processes across your organization.Administer Community DiscussionsBenefits to YouBy taking this course, you’ll walk away with a fundamental understanding of how to leverage this solution. You’ll get a chance to practice initial setup tasks, while explore core functionalities that will help you enhance and maintain your system. Furthermore, you’ll know how to take your implementation to the next level through enhancing customer self-service, providing agent assistance, and configuring interactions.Please note: this course is appropriate for Oracle Cloud deployments.
Standorte und Zeitplan
Lage
Beginn
Beginn
Hinweise zu diesem Kurs
BusinessanalytikerImplementierungsberater
Empfohlene Vorkenntnisse:Oracle Service Cloud Learning SubscriptionHigh level introduction to key features and functions
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 15 Mitglied auf Emagister
Themen
- Service
- Business
Inhalte
Förderung durch z.B. Bildungsprämie und NRW-Bildungsscheck möglichEmpfehlenswerte verwandte Kurse:Oracle Service Cloud (RightNow) AnalyticsThis Oracle Service Cloud Analytics training is ideal for those who create and edit reports. Learn to extract, read and prepare analytics data using the Oracle Service Cloud reporting tools. This course is appropriate for Oracle Cloud deployments.Verwendete Datenbank Version:Oracle Service Cloud Rel 17.2URL zur Kursbeschreibung als PDF:http://education.oracle.com/pls/web_prod-plq-dad/view_pdf?c_org_id=34&c_lang=D&c_id=D86614GC10Seminarzeiten dieses Online-Trainings:9:00 Uhr bis 17:00 Uhr (Mitteleuropäischer Zeit)
Oracle Service Cloud (RightNow) Administration