Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)
Seminar
Online
Beschreibung
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Kursart
Seminar
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Methodik
Online
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Beginn
auf Anfrage
It is recommended, but not required, that students have basic knowledge of:
Internetworking Fundamentals
Basic IP Telephony Concepts
Cisco Unified Communications Manager
Cisco IP Phones
Cisco IP Communicator
Contact Center Operations
Standorte und Zeitplan
Lage
Beginn
Beginn
Hinweise zu diesem Kurs
Channel Partner/Reseller
Customer
Employee
This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:
Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite
Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
Understand how to maintain and monitor a Cisco Unified CCX system
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 15 Mitglied auf Emagister
Themen
- Basic
- Cisco
Inhalte
- Module 1: Cisco Unified CCX Product Overview
- Module 2: Cisco Unified CCX Installation and Configuration
- Module 3: Cisco Unified CCX Scripting
- Module 4: Cisco Unified CCX ACD Operations
- Module 5: Cisco Unified CCX Premium Functions
- Module 6: Cisco Unified CCX Maintenance
Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)