ITIL Release Control & Validation Capability Stream

Seminarziel

This 5-day course explains the terminology, processes, roles, functions and activities relating to the Service Transition phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL®). It is one of four "Service Capability" Modules, which are role-based. They offer participants a balanced knowledge of ITIL® best practices. The Service Capability series will be of interest to participants who wish to be certified in a deep-level of understanding of ITIL® V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.

Upon successful completion of this course participants will understand:
o The importance of the concept of Service Management as a Practice.
o The activities, methods and functions used in each of the ITIL® Release, Control and Validation processes as well as the process roles and responsibilities.
o The importance of the Release, Control and Validation capabilities in realizing successful service transition.
o How the ITIL® Release, Control and Validation processes interact with other Lifecycle processes
o Continual Service Improvement as a consequence of the ITIL® Release, Control and Validation processes and functions
o The technology and implementation considerations, as well as the challenges, critical success factors and risks surrounding ITIL® Release, Control and Validation.

Participants will also gain the knowledge necessary to prepare for the "ITIL® Certificate in Release, Control and Validation" examination from EXIN, ISEB or APM Group. This certificate is worth 4 credits in the ITIL® Version 3 Qualification Scheme.

Zielgruppe

IT professionals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization. Operational staff involved in the activities of the following processes and/or functions: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management.

Seminarinhalte

o Service Management as a Practice o Service Transition Processes Change management Service release and deployment management Service validation and testing Service asset and configuration management Knowledge management Request fulfillment Service Evaluation o Service Transition Principles o Service Release, Control, Validation Roles and Responsibilities o Technology and Implementation Considerations o Challenges, Critical Success Factors and risks o Common Service activities o Continual Service Improvement o Revision and Mock Examination o Formal Examination
This is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Voraussetzungen

Demonstrate between 2 and 4 years of professional experience in the ITSM market place.Hold one or more of the following certificates:
o "ITIL® V3 Foundation Certificate in IT ServiceManagement"
o "ITIL® V2 - V3 Foundation Bridge Certificate"

It is assumed that participants will have read the following ITIL Service Management Practices core lifecycle publications:
o Service Strategy
o Service Design
o Service Transition
o Service Operations
o Continual Service Improvement

Examination candidates should be aware that at least 12 hours of personal study are required.

Hinweis

Formal Examination: This is a closed book complex graded multiple-choice examination with 8 questions to answered in 90 minutes. Students must get 28/40 (70%) correct in order to pass. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.