Service Manager English (KVD)

Module 1, first week - A Service is a Business

• Basic Service Strategy
• Service Marketing
• Service Controlling Service Performance

Module 2, second week - Service Sales and Service Organisation

• Service Organisation
• Callcenter and Helpdesk Management
• Service Sales Management
• Communication and Presentation
• Consultative Selling

Module 3, third week - Service Operations and Efficiency

• Field Service and Repairshop Management
• Spare Parts Logistic
• Process Management
• Project Management, Service Engineering
• Service IT and Communication Systems

Module 4, fourth week - Contract and people Management

• Legal Aspects
• Partnership Management
• Leadership and Management Skill

Final examination