Certified IT Specialist - CITS® (exam included) - Course Language: English


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Tipologie Seminar
Methodologie Online
Beginn nach Wahl
  • Seminar
  • Online
  • Beginn:
    nach Wahl

Förderung durch z.B. Bildungsprämie und NRW-Bildungsscheck möglich
To gain the most from this course, the participant should have two to four years of actual working experience in IT.

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· An wen richtet sich dieser Kurs?

This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the fi­eld of sales and consultancy with solution providers.After completion of the course the participant will be able to:Provide guidance and implementation for IT strategy as set by senior IT and business managementSelect and manage staff, implement training programs, career plan development and job rotation programsSelect, evaluate and negotiate vendors using RFI, RFP and selection criteriaProvide guidance for developing, testing and implementing business applicationsManage and/or assist in IT project managementDesign and implement service management processes for incident, problem and change managementUnderstand the need for business continuity and design the business continuity planReview and implement information security practices and controlsAssist and initiate risk management practicesUnderstand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demandsSelect strategies for information managementMeasure and improve quality of IT services

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CITSCITS is the second course in the EPI IT Training Framework. The CITS course is aligned with competence level-3 (Sr Professional / Manager) of the e-CF. CITS is a 3-day course designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognised CITS credential. This will prove that they have gained the competences required to supervise/lead/manage IT teams successfully, and deliver added value to their organisations.InhalteIT StrategyThe need for Information TechnologyEnterprise architectureService catalogueService level managementSustainable developmentIT OrganisationPersonnel needRoles and responsibilitiesSourcingSelection processHiring staffManaging staffCareer planningTraining / job rotationPerformance appraisalStaff departuresVendor Selection / ManagementThe importance of vendorsVendor selectionRequest For Information (RFI)Request For Proposal (RFP)Proposal evaluationVendor reference checksContract negotiationContract managementVendor managementRe-compete vendorsProject ManagementMethodologiesProject organisationStarting up / initiatingPlanning / initiation a projectRiskQualityScopeWork / Product Breakdown StructurePERT diagram / Gantt chartCostCommunicationApplication ManagementSoftware Development Life Cycle (SDLC)Software Quality Assurance (SQA)RequirementsDevelopmentTestingAdoption (implementation)MaintenanceService ManagementIncident managementProblem managementChange managementBusiness Continuity ManagementStandards and guidelinesObjectivesContextInterested partiesScopeRoles and responsibilitiesResources and competencesAwareness and communicationDocumentationBusiness Impact AnalysisRisk ManagementGuidelinesContext establishmentIdentificationAnalysisEvaluationTreatmentCommunicationMonitoring and controlInformation Security ManagementStandardsConfidentialityIntegrityAvailabilityControls typesGuideline for controls selectionControl categoriesInformation security awarenessSecurity incident responseInformation and Knowledge ManagementInformation managementData managementInformation management - technologiesBusiness intelligenceData management - technologiesBest practices in data governancePitfalls in data governanceBusiness Change ManagementBusiness changeFrameworks, models and techniquesNeeds identificationCloud computingSocial media / digital marketingBig dataInternet of Things (IoT)Quality ManagementStandards, guidelines and frameworksObjectivesActivitiesServices reviewCustomer feedbackCustomer surveyKey Performance Indicators (KPI)MetricsScorecards and reportsQuality registerPrüfung:It is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 35 correct answers to pass the exam. Candidates who successfully pass the exam will receive the official Certified Information Technology Specialist certificate.