Certified IT Specialist - CITS® (exam included) - Course Language: English

CITSCITS is the second course in the EPI IT Training Framework. The CITS course is aligned with competence level-3 (Sr Professional / Manager) of the e-CF. CITS is a 3-day course designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates who successfully complete the course and pass the CITS exam will be awarded the globally recognised CITS credential. This will prove that they have gained the competences required to supervise/lead/manage IT teams successfully, and deliver added value to their organisations.InhalteIT StrategyThe need for Information TechnologyEnterprise architectureService catalogueService level managementSustainable developmentIT OrganisationPersonnel needRoles and responsibilitiesSourcingSelection processHiring staffManaging staffCareer planningTraining / job rotationPerformance appraisalStaff departuresVendor Selection / ManagementThe importance of vendorsVendor selectionRequest For Information (RFI)Request For Proposal (RFP)Proposal evaluationVendor reference checksContract negotiationContract managementVendor managementRe-compete vendorsProject ManagementMethodologiesProject organisationStarting up / initiatingPlanning / initiation a projectRiskQualityScopeWork / Product Breakdown StructurePERT diagram / Gantt chartCostCommunicationApplication ManagementSoftware Development Life Cycle (SDLC)Software Quality Assurance (SQA)RequirementsDevelopmentTestingAdoption (implementation)MaintenanceService ManagementIncident managementProblem managementChange managementBusiness Continuity ManagementStandards and guidelinesObjectivesContextInterested partiesScopeRoles and responsibilitiesResources and competencesAwareness and communicationDocumentationBusiness Impact AnalysisRisk ManagementGuidelinesContext establishmentIdentificationAnalysisEvaluationTreatmentCommunicationMonitoring and controlInformation Security ManagementStandardsConfidentialityIntegrityAvailabilityControls typesGuideline for controls selectionControl categoriesInformation security awarenessSecurity incident responseInformation and Knowledge ManagementInformation managementData managementInformation management - technologiesBusiness intelligenceData management - technologiesBest practices in data governancePitfalls in data governanceBusiness Change ManagementBusiness changeFrameworks, models and techniquesNeeds identificationCloud computingSocial media / digital marketingBig dataInternet of Things (IoT)Quality ManagementStandards, guidelines and frameworksObjectivesActivitiesServices reviewCustomer feedbackCustomer surveyKey Performance Indicators (KPI)MetricsScorecards and reportsQuality registerPrüfung:It is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 35 correct answers to pass the exam. Candidates who successfully pass the exam will receive the official Certified Information Technology Specialist certificate.