CISCO - CVPI Customer Voice Portal Implementation

KURSZIEL
CISCO - CVPI Customer Voice Portal Implementation: Cisco Kunden und Channel Partner/Reseller

ZIELGRUPPE
Cisco Kunden und Channel Partner/Reseller

KURSINHALT
The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.Kursinhalt

• Cisco Unified CVP Technical overview
• Cisco Unified CVP Comprehensive
• Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
• Media File, ECC and Micro Applications
• Cisco Unified CVP VXML Solution
• VXML Server and Studio
• Events, Log Files, and Reporting
• Reporting Database and Backup
• Failover, Diagnostics, and Troubleshooting

VORRAUSSETZUNG

Telefonie und Contact Center Erfahrung

Networking Basiskenntnisse

Cisco IOS CLI Vertrautheit

Cisco CallManager Kenntnisse

Kenntnisse über Gateways und Gatekeeper für H.323 Netzwerke

Microsoft Windows 2000 Server Kenntnisse

Inhalte der Kurse:
Interconnecting Cisco Network Devices Part 1 (ICND1)
Implementing Cisco Unified Communications Manager Part 1 (CIPT1)
Cisco Voice over IP (CVOICE)