CISCO - UEIME Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise
Seminar
In München, Düsseldorf, Berlin und 1 weiterer Standort
Beschreibung
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Kursart
Seminar
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Ort
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Dauer
5 Tage
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Beginn
auf Anfrage
CISCO - UEIME Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise: Customer Employee Channel Partners/Resellers. Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing.. Gerichtet an: Customer Employee Channel Partners/Resellers. Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD)...
Standorte und Zeitplan
Lage
Beginn
Beginn
Beginn
Beginn
Beginn
Beginn
Hinweise zu diesem Kurs
Working knowledge of Windows 2003 Server, Windows XP Basic knowledge of SQL Server 2000 Basic knowledge of WebLogic and WebLogic Domains Basic knowledge of IIS Unified Contact Center Enterprise (Unified CCE), Hosted or Unified ICM Architecture and Configuration Working knowledge of: ICM features ICM components and architecture (how each component connects with one another to...
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Themen
- Basic
- Web
- Routing
- VPN
- WLAN
- Optical
- Secure Network
- Cisco Systems
- Cisco Systems Catalyst
- Cisco Systems VPN
- Cisco Systems VoIP
- Catalyst Cisco
- CCNA Cisco
- CCDA
- CCNP
- CCDP
- CCIP
- CCSP
- CCVP
- CCIE
- CCSI
- Skinny Client Control Protocol
- Cisco Zertifizierung
- Cert
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- Cisco
- Installation
Inhalte
CISCO - UEIME Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise:
- Customer
- Employee
- Channel Partners/Resellers
_x000D_
Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser. This five day instructor-led course will define the tasks necessary for implementation, configuration, and support of Unified Email Interaction Manager and Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.
ZIELGRUPPE
- Customer
- Employee
- Channel Partners/Resellers
_x000D_
Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser. This five day instructor-led course will define the tasks necessary for implementation, configuration, and support of Unified Email Interaction Manager and Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.
KURSINHALT
- Feature Overview
- Architecture / Installation
- User Management
- The Knowledge Base
- General Administration and Workflows
- The E-Mail Agent
- The Integrated System
- Unified Contact Center Enterprise Configuration
- Unified WIM
- Monitoring and Reporting
- Troubleshooting
VORRAUSSETZUNG
- Working knowledge of Windows 2003 Server, Windows XP
- Basic knowledge of SQL Server 2000
- Basic knowledge of WebLogic and WebLogic Domains
- Basic knowledge of IIS
- Unified Contact Center Enterprise (Unified CCE), Hosted or Unified ICM Architecture and Configuration
- Working knowledge of:
- ICM features
- ICM components and architecture (how each component connects with one another to form the Enterprise system)
- ICM installation
- System IPCC features and installation
- Setting up a voice script in ICM
- Working with ICM Script Editor to configure routing scripts
- Configuration of Call Manager to interface with ICM
CISCO - UEIME Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise