CRM Client Relationship Management - How can banks achieve "client centricity"?
Kurs
In Frankfurt
Beschreibung
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Kursart
Kurs
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Ort
Frankfurt
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Dauer
2 Tage
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Beginn
nach Wahl
- Overview about current banking market environment - Changing the paradigm
- "Banking of the future" to be orchestrator or supplier
- Product offering at present and in future - Acquire new business
- Client journey - Client relationship management cycle - Responsibilities
- Achieving team goals - Business planning - Change culture - Market and client segmentation - Dimensions CRM performance
- Share of wallet - share of mind? Processing of acquisitions
Standorte und Zeitplan
Lage
Beginn
Beginn
Hinweise zu diesem Kurs
This seminar is practice-oriented and designed to be very interactive.
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It is developed for anyone who want to learn the fundamentals of CRM and is also useful for experienced colleagues who work with customers and want to understand the strategic approach of Relationship managers building long lasting and profitable business relations.
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 16 Mitglied auf Emagister
Themen
- Banking
- CRM
- Management
- Business
Inhalte
- The participants will be informed about the general aspects, benefits and key elements of CRM, learn about the strategic goals of CRM and gain practical knowledge about the successful "Relationship management process in practice".
- All participants get involved, will work in small groups and will take part actively and creatively. The seminar provides an opportunity for an international exchange of experience in the field of future oriented CRM Customer relationship management.
CRM Client Relationship Management - How can banks achieve "client centricity"?