Dynamics 365 for Customer Service (MB-230)
Seminar
Online
Beschreibung
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Kursart
Seminar
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Methodik
Online
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Beginn
auf Anfrage
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.
Standorte und Zeitplan
Lage
Beginn
Beginn
Hinweise zu diesem Kurs
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
After completing this course, you will be able to:
Install and configure the customer service app
Identify common customer service scenarios
Complete a case resolution process
Analyze customer service data
Automate case management record processing
Create and use knowledge articles
Create and use entitlements and service level agreements
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 15 Mitglied auf Emagister
Themen
- Microsoft
- Service
Inhalte
- Customer Service Overview
- Case Management
- Service Level Agreements and Entitlements
- Knowledge Management
Dynamics 365 for Customer Service (MB-230)