Dynamics 365 for Field Service Functional Consultant (MB-240)

Basic understanding of Dynamics 365 features, functionality, and navigation.

After completing this course, you will be able to:

Identify the key components involved in Field Service Implementations.
Define the products and services that will be delivered to customers.
Determine which pricing options to use in specific scenarios.
Determine which resources are required.
Configure the system to support resource needs.
Define commonly reported issues and template them for easier consumption.
Identify the key areas involved in a work order lifecycle.
Generate agreements that can be used to automatically create work orders.
Leverage the inventory management capabilities of Dynamics 365 for Field Service.
Create and work Purchase Orders through their lifecycle.
Deploy and Configure the Field Service Mobile Application.
Identify the core components used to schedule items.
Configure the application to best leverage the scheduling features.
Leverage scheduling features to locate and schedule resources for work.
Tailor the application to best represent organizational needs.
Develop solutions that can be used to schedule single or multiple resources.
Identify the extension options available as part of Universal Resource Scheduling.