Implementing Cisco Collaboration Devices (CICD)

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure

Module 1: Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

Module 4: Endpoint and End-User Administration

Module 5: End User Telephony and Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

Labs

- Explore Administrator Interfaces

- Explore End-User Interfaces

- Explore Call Flows in Cisco Unified Communications Manager

- Explore Call Flows in Cisco Unified Communications Manager Express

- Implement End Users

- Implement Endpoints

- Enable Telephony Features

- Enable Mobility Features

- Implement End Users and Voice Mailboxes

- Enable Cisco Unified Communications Manager IM and Presence Service

- Provide End-User Support

- Generate Cisco Unified Communications Manager CAR Tool Reports

- Monitor the System with Cisco Unified RTMT

- (Optional) Back Up Cisco Unified Communications Manager